Superior Recruitment Services Pty Ltd is advertising this position on behalf of Fratelli and Co.

Retail Manager – Fratelli & Co.

Location: Concord NSW 2137
Employment Type: Full-Time, Permanent (38 hours per week)
Salary: $75,000 - $85,000 per annum

About Us

Fratelli & Co. Concord is a celebrated destination for authentic Italian dining and gourmet retail, renowned for its commitment to quality, tradition, and exceptional customer service. Located in the heart of Concord, the business prides on delivering a warm, welcoming atmosphere where patrons can enjoy freshly prepared Italian dishes alongside a curated selection of premium Italian products. Our team is passionate about preserving the rich heritage of Italian cuisine while providing a contemporary and vibrant retail experience.

Fratelli & Co. is seeking a skilled and motivated full-time, permanent Retail Manager to lead our front-of-house retail operations and deliver outstanding customer service. This is a rewarding leadership role ideal for someone with a passion for hospitality and proven experience in venue management.

Key Responsibilities:

Manage the daily operations of the retail establishment to ensure smooth and efficient functioning.

Supervise and manage staff, including hiring, rostering, training, and conducting performance evaluations.

Develop and implement policies and procedures to enhance operational efficiency and effectiveness.

Monitor and analyse sales and financial data to identify trends and opportunities.

Oversee retail finances, including budgeting, cost control, and financial reporting.

Develop and maintain strong relationships with suppliers, negotiating contracts and pricing to optimise value.

Plan and implement marketing and promotional activities to attract new customers and retain existing ones.

Handle customer complaints promptly and effectively to ensure high levels of customer satisfaction.

Ensure compliance with all relevant health, safety, and workplace regulations.

Selection Criteria:

At least one year of proven experience in retail management or hospitality leadership roles.

Diploma or higher qualification in hospitality, hotel management, or a related field.

Strong team leadership, communication, and organisational abilities.

Competence in retail inventory and POS systems.

Ability to work flexible hours, including weekends and public holidays.

Excellent communication, time management, and financial acumen.

What We Offer:

Competitive remuneration package.

Career development opportunities within an established brand.

Supportive and engaging team environment.

Staff discounts and additional benefits.

Career growth and professional development opportunities.

A supportive, team-focused, and professional workplace.

Balanced 38-hour work week.