Drift is located at ‘The Bluff’ Beach in Devonport, Tasmania and is a short tennis ball throw away from crashing waves and incredible views over Bluff Beach and headland.

We are passionate about providing great guest experiences in a relaxed and welcoming environment.

FB: /driftbeachsidebrunch
INSTAGRAM: @driftbeachsidebrunch

About the role

Reporting to the General Manager as our Front of House Manager you will be responsible for leading and overseeing all front-of-house operations, management and training off staff, operational efficiency and a seamless and positive experience for our guests. This full-time position is pivotal in driving the success of our bustling beachside cafe. Our opening hours are 6:30am - 4:00pm, 7 days a week, no night work or split shifts required.

What you'll be doing

Reporting the general manager and leading by example to our front of house team you will be responsible for:

Managing and leading all front-of-house staff, including servers and baristas, ensuring excellent customer service and efficient workflow

Upholding company front-of-house policies and procedures to ensure consistently great guest experiences and optimise operations

Managing reservations and coordinate table seatings to ensure a smooth flow of service

Addressing customer queries and concerns in a timely and professional manner, resolving issues to maintain customer satisfaction

Collaborating with the kitchen team to ensure menu items are consistently prepared and presented to the highest standards

Monitoring and maintaining inventory levels of front-of-house supplies and equipment, reporting to general manager

Train and develop front-of-house staff, providing guidance and feedback to enhance their skills and performance

Assist with scheduling for the front-of-house team

Contribute to the development and implementation of marketing and promotional initiatives to drive customer traffic

Opening and closing the cafe

Assist General Manager in stock ordering and control, rostering and planning

Desirable Skills + Experiences

Minimum 3 years of experience in a front-of-house management role, preferably in a busy cafe or restaurant environment

Ability to lead from from the front and manage staff and general operations whilst executing service.

Exceptional customer service skills, personable, welcoming and friendly

Strong leadership and team management skills, with the ability to motivate and develop staff

Proficient in inventory management and scheduling

Excellent communication and problem-solving skills

Ability to keep cool under pressure and handle multiple tasks throughout a busy service

Thorough understanding of food and beverage operations

A passion for the hospitality industry and a commitment to delivering exceptional experiences

Experience in Barista/drink service operations

What we offer

Work in a unique beachside location within a supportive and encouraging environment with our tight knit fun + positive team.

No split shifts or night work

Above award salary

Supportive and encouraging environment with a positive culture

If you are an experienced Hospitality Manager who is passionate about delivering exceptional customer service and providing great customer service we encourage you to apply for this exciting role. Click apply now to submit your application.