• Rewarding opportunity to join the Mental Health and Wellbeing Local
• Let your organisational and multitasking skills shine!
• Full time role until 30 June 2026 at a not for profit, values based company

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear from you.

About the opportunity

The Greater Geelong and Borough of Queenscliffe (GGQ) Local Mental Health and Wellbeing Service is delivered by a consortium of equal partners: Barwon Health, Wathaurong Aboriginal Cooperative Ltd, Wellways Australia and Erhma365. It is a safe space for all community members and is a service underpinned by positivity, hope and inclusion.

We're seeking a positive, enthusiastic, and detail-oriented Service Delivery Administration Officer to join our team to help shape the future of mental health and wellbeing services across Victoria.

Under the guidance of the Program Coordinator, you'll play a vital role in supporting the smooth operation of our services, ensuring timely and accurate delivery of administrative tasks including rostering, referral processing, data entry and maintenance, and other ad hoc duties as required.

This position requires a highly skilled individual with advanced proficiency in Microsoft Excel, which underpins our complex rostering system. You'll be responsible for keeping rostering functions current and compliant with relevant award provisions and industrial requirements-ensuring fair shift distribution and operational efficiency.

Your effective time management, keen attention to detail, and ability to build strong working relationships will be essential to your success in this role. Every interaction you have will be an opportunity to support your team and community in a meaningful way-ensuring everyone feels included, supported, and valued.

If you're someone who is always willing to go the extra mile and passionate about making a difference, we'd love to hear from you.

Please visit the Wellways Careers site to download a copy of the position description to see further details relating to this role.

You're a great fit for this role if you have:

• Relevant Administration qualification, or equivalent experience
• Intermediate knowledge or and IT skills in Microsoft Office (especially Excel) and CRM systems
• Proficiency in maintaining compliant, up-to-date rosters aligned with award and industrial requirements
• Demonstrated ability to deal with confidential and sensitive matters of a complex nature
• Committed to delivering high quality outcomes for the team and participants
• Right to Work within Australia
• Satisfactory Police Records Check, Working with Children Check and NDIS Workers Screening Check
• NDIS Workers Orientation Module - 'Quality Safety and You' (free online course)

Why us?

Wellways are a team of approximately 2000 staff and 150 volunteers across 93 sites providing a range of programs, services and supports to people right across Queensland, New South Wales, Australian Capital Territory, Victoria and Tasmania. We remain committed to our mission, of creating inclusive communities where everyone can imagine and achieve their hopes and potential; and we are always on the look-out for like-minded people who would like to be a part of this.

What we will offer you:

• A purpose driven culture where people can thrive, everyone is respected, and differences are valued
• An equitable, diverse, and socially inclusive work environment
• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Receive 17.5% leave loading every time you take annual leave
• Paid parental leave after 12 months of ongoing employment
• Access for you and your family to our Employee Assistance Program

For a confidential discussion about the role, please contact Natalie Valys, Acting Peer & Community Services Coordinator on 0418 205 379.

We're excited to get to know you!

To help us better understand your experience and what makes you a great fit for the role, please include a cover letter with your application. Applications with a cover letter will be prioritised during shortlisting.

Applications close 25th May 2025

Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement.

Wellways strongly encourages all workers to be fully vaccinated including relevant boosters for COVID-19.