Companion Health is a registered NDIS provider based in Perth, committed to delivering high-quality, client-centred care for individuals with diverse needs throughout the Perth metropolitan area. As we continue to expand, we are seeking an experienced and dedicated Lead Scheduler to join our dynamic team. As a leading NDIS provider, we are committed to delivering high-quality, client-focused care to individuals living with disabilities, helping them lead fulfilling and independent lives within their communities.

We are seeking a driven and highly organised Lead Scheduler to oversee the coordination and planning of rosters within our disability support services. This role is central to ensuring the smooth and effective delivery of care, requiring a confident professional who thrives in a fast-paced, high-pressure environment.

As Lead Scheduler, you will take ownership of developing and maintaining service delivery schedules that align with our clients’ care needs. You will manage internal scheduling teams, work closely with external providers, and ensure consistent and efficient coverage across all services. Your ability to anticipate challenges, adapt quickly, and lead with clarity will be key to your success in this role.

This is an exciting opportunity to contribute meaningfully to a people-focused organisation where your expertise in coordination and planning directly impacts the quality of life for those we support.

Key Responsibilities:

Lead and manage day-to-day rostering operations for disability support workers

Ensure staff rosters align with client care plans, preferences, and NDIS requirements

Maintain accurate scheduling data using software, ensuring compliance and efficiency

Coordinate and communicate with internal teams and external stakeholders to meet service needs

Handle last-minute changes to schedules, ensuring minimal disruption to client support

Monitor scheduling performance and produce regular reports to inform management decisions

Analyse rostering trends and implement improvements to increase service delivery efficiency

Train, mentor, and support junior schedulers, promoting adherence to internal processes

Participate in regular meetings with service coordinators to align scheduling with operational priorities

Build and maintain strong communication with clients and families to ensure their needs are met

Prepare and distribute scheduling updates and reports to relevant stakeholders

Conduct staff performance reviews and contribute to professional development

Support service coordinators in strategic workforce planning and reporting

Participate in an on-call rotation to manage urgent scheduling needs outside standard hours

Qualifications and Experience:

Excellent customer service and communication skills.

Strong organizational and time-management abilities.

Sound attention to detail and ability to multi-task.

Confident working independently and as part of a team.

Advanced computer skills, particularly with Microsoft Office.

Experience in rostering and the disability services sector.

Familiarity with the NDIS framework, SCHADS award and Shift Care software.

Certificate in Business Administration (desirable)

Diploma of Community Services (desirable)

Personal Attributes:

Professional, confident, and approachable.

Flexible and positive attitude.

Proactive problem-solver with a can-do approach.

Why Join Companion Health?

Be part of a passionate team dedicated to improving the lives of those living with disabilities.

Competitive remuneration and opportunities for professional development.

If you’re ready to make a meaningful impact and contribute to the well-being of individuals in the disability sector, we’d love to hear from you!

Join Companion Health today and help shape a more inclusive future for people living with disability.

Only shortlisted applicants will be contacted.

The company reserves the right to interview and appoint prior to the closing date.

Closing date: 12.06.2025