Vacancy Number

ER1769

Position Title

Business Process Analyst

Employment Status

Permanent, Full Time

Department

Strategy, People and Performance

Location

Bundall Precinct

Award Classification

Stream A, Level 7

Salary

$122,113 - $129,262 per annum

Hours

40.00 hours per week

About your new role

This position is responsible for delivering a standardised and systematic approach to designing, analysing, improving, and categorising business processes to enhance efficiency and effectiveness. The role works collaboratively with enterprise-wide business stakeholders in embedding Business Process Management (BPM) in the organisation.

Responsibilities include:
• Manage business process governance, driving a standardised and systematic approach to designing, analysing, improving, and categorising business processes to enhance efficiency and effectiveness
• Develop and maintain best-practice assets, methods, standards, processes, and governance for Business Process Management (BPM)
• Lead end to end process improvement projects, ensuring alignment to the BPM guidelines (which may include the implementation of the specialised Lean Six Sigma guideline)
• Engage with stakeholders to gather and analyse information and data, facilitate workshops to identify improvements and create reports to support executive process implementation decisions
• Train Business Improvement and other business users in BPM best practice guidelines
• Provide specialist advice to enterprise-wide business stakeholders in the application of the BPM guidelines to design, analyse or improve business processes
• Maintain the Business Process Architecture (BPA) by engaging with senior stakeholders across the organisation
• Assess BPM process maturity and provide recommendations for improvement
• Promote a continuous improvement, innovation-led, and transformational mindset.

We're looking for people who have:

• Bachelor's Degree in Business Administration, Information Technology, Project/Program Management or similar or equivalent industry experience
• 3-5 years’ experience in business improvement and/or business process management delivering large-scale or transformational initiatives

Formal qualifications in at least one of the following (multiple qualifications are highly desirable):
• Six Sigma Yellow Belt or above or equivalent
• Certified Business Process Associate (CBPA®) or above or equivalent
• Desired Driver’s License Class C unrestricted

Be part of shaping the Gold Coast's future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

We care about being the most flexible government organisation in Australia and we have a range of benefits to help you create the right balance:

Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations

Personal and professional development courses

Access to 350+ fitness facilities through Fitness Passport

4 free confidential counselling sessions a year for you or an immediate family member

1 free nutritionist and financial advice session per year

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. We're committed to creating a diverse workplace and inclusive culture.

How to apply

For more information, view the position brief by clicking the paperclip icon in the top right corner of this screen.

Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience and personal attributes would allow you to achieve success in this role.

Documents need to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email [email protected]

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

Contact Person

Karina Quijada Celli

Contact Number

07 5582 8964 or email [email protected]

Closing Date

Tuesday 20th May 2025

Please note applications for all of our vacancies close at 10.30pm on the listed closing date.

The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.