About the Role

We’re seeking a proactive and detail-oriented IT Systems Administrator & Helpdesk Support professional to join our technology team in Camden Park, SA. In this hybrid role, you’ll handle both technical support (30%) and systems/network administration (70%), ensuring smooth day-to-day IT operations and responsive onsite user support.

As the primary point of contact for help desk support and systems maintenance, you’ll play a key role in ensuring the stability, performance, and security of our internal IT environment. Reporting to the IT Manager, you’ll contribute to daily operations and help adapt and implement group-wide projects at the local level.

While you’ll work closely with the IT Manager daily, you’ll also be supported by a broader network — including our local development team for business application support and the global Asmodee IT team for infrastructure and systems expertise. This role has a varied but manageable workload, with realistic expectations and the support of a collaborative team for escalations or complex issues.

This role offers hands-on exposure to both AWS and Azure environments, primarily focused on — but not limited to — managing cloud storage for backups and assisting with patching virtual machines. It’s a great opportunity to build foundational cloud skills in a real-world environment while being supported by an experienced IT Manager. Relevant industry certifications are valued but not required — we’re committed to supporting your growth through on-the-job learning and funded certification opportunities.

We also offer a flexible hybrid work arrangement, with one work-from-home day each week.

Responsibilities

Provide first- and second-level technical support for all staff across hardware, software, network, and access issues

Triage queries from internal users for business application support

Monitor, maintain, and troubleshoot Windows and Linux servers, network infrastructure, and cloud systems

Perform regular system updates, patch management, and scheduled maintenance

Set up, configure, and maintain end-user devices, printers, mobile devices, and other office tech

Configure, maintain and support IT equipment in our distribution centre, including printers, Zebra mobile devices and Wi-Fi networks

Basic troubleshooting of warehouse automation, liaising with contractors for support

Respond to and resolve tickets in a timely manner

Assist with onboarding and offboarding of employees including account provisioning, hardware setup, and access control

Participate in IT infrastructure projects, including server upgrades, network redesigns, and cloud migrations

Act as the escalation point for support issues and license assignments for the Asia Pacific region

Assist IT teams within the APAC region for firewall administration

Assist in managing backups, disaster recovery plans, and security protocols

Document processes, configurations, and IT policies for internal knowledge base

Helpdesk support is limited to business hours only

Requirements

Essential:

Proven experience in IT support or systems administration role

Strong knowledge of Windows Server, Active Directory, DNS, DHCP, and Group Policy

Solid understanding of networking fundamentals (firewalls, switches, routing, VLANs, VPNs)

Experience supporting Microsoft 365, Teams, and Exchange environments

Excellent problem-solving, communication, and customer service skills

Ability to manage multiple tasks and priorities with minimal supervision

Willingness to learn new technologies and proactively seek certifications

Desirable:

Exposure to cloud platforms (AWS or Azure).

Experience with Fortinet or other enterprise networks

Experience with virtualisation (e.g. Hyper-V, Proxmox)

Familiarity with scripting or automation (PowerShell, Bash)

Relevant IT certifications (CompTIA, Microsoft, AWS, etc.)

Why You’ll Love Working With Us:

Real Responsibilities and Growth Opportunities: Take on genuine responsibilities and have the chance to learn and progress quickly.

Board Games: Join a passionate team in an exciting industry.

Growing Sector and Company: Be part of a growing industry and company.

Efficient and Open Company Culture: Experience a company culture focused on efficiency, direct and fluid human relations, and opportunities to propose ideas and ensure their implementation.

Team Spirit and Great Atmosphere: Enjoy a strong team spirit and an excellent daily working environment.