Our client is a federal government organisation with offices throughout Australia. Due to growth, they are seeking a Salesforce Administrator to join their team in Richmond or Geelong.

• 12-month initial contract plus 12-month extension
• Hybrid with 3 days per week onsite
• Federal government role - Australian citizenship required

The role:
We are undertaking a major program of work involving multiple projects spanning several current industry-leading technologies, including Salesforce as a core component. The Technology Services Division seeks an experienced Salesforce Administrator to join our dynamic fast-paced team. The position reports to Environment Manager EL1 of Scheme Platforms Environment & Release.

Key duties and responsibilities

• Develop and maintain Salesforce environment plans.
• Execute hands-on critical and complex Salesforce administration tasks to support releases, CI/CD and new projects and environment changes.
• Ensure standards and support processes are continually reviewed and improved.
• Seek out automation opportunities for improved management of the Salesforce landscape.
• Troubleshoot Salesforce issues and work with internal teams and vendor partners to resolve them.
• Develop environment and code management plans to support Release plans to deploy projects and BAU fixes into Production.
• Manage support tickets with Salesforce & maintain platform security.
• Ensure documentation on processes, policies, and configuration is developed and maintained.
• Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
• Assign work activities, mentor and provide support to the environments team.
• Provide support for Salesforce projects and work with team members including Developers, Testers, Project Managers, Cyber Security, Architects and Business Analysts.

To apply you will need the following skills and experience:
Essential criteria
1. Certified Salesforce Administrator with a minimum of 2 years' experience within Salesforce eco-system.
2. Salesforce product knowledge, and a strong understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
3. Experience in Data Loader, Service Cloud and other salesforce tools.
4. Experience of working with cross-functional teams and vendor partners for troubleshooting and incident resolution.
5. Excellent analytical, problem-solving skills, with attention to detail and quality.
6. Strong documentation and technical skills.
Desirable criteria
1. ITIL Foundation Certification and experience.
2. Experience with tools such as Jira and Confluence.
3. Strong understanding of Scrum/Agile methodologies.
4. Comfortable with new ways of thinking about accessibility and enthusiasm about accessible design & development will be highly regarded.

APPLY:
Submit your resume or contact Shelley at [email protected] or call on 0418 572 482 for further information. Shortlisted will be contacted and applicants will be required to provide an overview of your experience addressing each criterion up to 3000 characters.