Our client is a federal government organisation with offices throughout Australia. Due to growth, they are seeking an EL1 Senior Salesforce Support Administrator to join their team in any of their following offices - Richmond, Brisbane, Sydney, Canberra and Geelong.

• 12-month initial contract plus 12-month extension, excellent rates negotiable
• Hybrid with 3 days per week onsite
• Federal government role - Australian citizenship required
• BAU team

Key duties and responsibilities

• Maintain and configure Service Cloud, Health Cloud and Digital Experience applications.
• Exhibit a deep understanding of the Salesforce platform, with the ability to build end-to-end automated processes using declarative tools.
• Investigate and troubleshoot OmniStudio components including FlexCards, Omniscripts, data raptors and integration procedures.
• Perform ongoing system administration including maintaining users, monitoring application metrics, managing salesforce configurations and data integrity.
• Deployment of changes via existing DevOps framework.
• Perform interrogation of various log sources to investigate issues.
• Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
• Develop and maintain documentation on processes and configuration.
• Liaise with internal and external stakeholders across various disciplines (business, architecture, data etc.).
• Work within an Agile delivery methodology
• Troubleshooting API and integration issues with different applications e.g. MuleSoft.
• Development of meaningful event monitoring and alerting.
• Knowledge transfer and training within the team.

To apply for this opportunity, you will need the Selection Criteria below:

• Certified Salesforce Admin ADM201 or ADM211
• Exposure to OOPs and Apex (Triggers, Controller, Classes) for debugging and managing minor enhancements.
• At least 5 years' experience within Salesforce eco-system
• Demonstrable experience providing technical support for Experience Cloud.

APPLY:
Submit your resume or contact Shelley at [email protected] or call on 0418 572 482 for further information. Shortlisted will be contacted and applicants will be required to address and complete the above Selection Criteria and clear national police and federal background checks