Our client is a federal government organisation with offices throughout Australia. Due to growth, they are seeking a Technical Business Analyst to join their team in Richmond or Geelong.

• 12-month initial contract plus 12-month extension
• Hybrid with 3 days per week onsite
• Federal government role - Australian citizenship required

The role:
Technology Services Division is undertaking major work programs to deliver innovative fit-for-need ICT-based solutions to improve the scheme.
We are seeking a highly skilled and energetic Technical Business Analyst to join the Technology Services Division (TSD). You will provide business analysis, design, and agile collaboration skills to configure Salesforce solutions which improve the client through a better Participant experience and a more effective Scheme. You have an opportunity to really make a difference.

Key duties and responsibilities

• Assess business objectives, formulating solution options, and driving stakeholder support.
• Quickly connect business requirements, particularly with Digital channels, with the functional capabilities of the Salesforce application.
• Be part of agile delivery, capturing functional requirements, converting them to Epics and User stories.
• Lead (or play a key delivery role) in application solution design efforts.
• Work collaboratively with various technical and business stakeholders to form a fit for purpose solution in the digital channels, leveraging a strong working knowledge of Salesforce.
• Collaborate with external government agencies where appropriate.
• Progress to holding end-to-end functional responsibilities.
• Facilitate sprint events as required.

To apply you will need the following skills and experience:
Essential criteria
1. With 2 to 3 years working as a Salesforce Functional Consultant or Senior Business Analyst with experience working on the digital portal or app channel.
2. Business Process mapping background for B2C & B2B Service processes ideally in the disability and health care sector.
3. Demonstrated experience facilitating workshops with senior and multidisciplinary stakeholders.
4. Demonstrated systems delivery experience working in multi-disciplinary teams in Agile and similar methods to co-ordinate and assure systems delivery outcomes.
5. Experience working with external parties on complex integrations.
6. Great facilitation and communication skills.
Desirable criteria
1. Experience working with Salesforce Health Cloud, Service Cloud & Communities
2. Demonstrated experience in ability to configure Salesforce Service, community cloud and Insurance industries (Vlocity) product as per business requirements including Proof concepts, Prototyping.
3. Demonstrated experience in delivery of a complex solution and prior knowledge and experience of complex government and or government-based insurance schemes
4. Comfortable with new ways of thinking about accessibility and enthusiasm about accessible design & development will be highly regarded.

APPLY:
Submit your resume or contact Shelley at [email protected] or call on 0418 572 482 for further information. Shortlisted will be contacted and applicants will be required provide an overview of your experience addressing each criterion up to 3000 characters.