• Permanent Full Time
• Sydney CBD & Hybrid Working Arrangement
• Immediate Start

The Company:
A trusted and respected IT Managed Service Provider dedicated to delivering innovative IT solutions and exceptional service to their diverse corporate clients.

The Position:
We are seeking a dedicated Helpdesk / IT Support Engineer Level 1-2 who will be responsible for providing exceptional technical support and maintaining the day-to-day operation of the technology infrastructure and end-user computing.

Key Responsibilities:

• Deliver prompt and effective support to end users, ensuring their IT issues are resolved efficiently.
• Provide on-site and remote support for desktops, laptops, servers, networks, and cloud platforms.
• Configure and maintain network devices (LAN, WAN, security systems, and telecom services).
• Configure, deploy, and maintain Microsoft 365 services.
• Plan and execute system upgrades and migrations with minimal disruption.
• Troubleshoot complex hardware, software, and network issues.
• Collaborate with external vendors and contractors as needed.
• Ensure regular maintenance and optimization of customer IT systems.

Key Requirements:

• Tertiary Education, or relevant industry qualifications.
• Minimum of 3 years of experience as a Helpdesk / IT Support Engineer.
• Experience with Microsoft 365 administration and support.
• Experience with Microsoft Intune for device management and application deployment.
• Experience supporting Windows Desktops & Laptops, Active Directory, DNS, DHCP, and Group Policy.
• Experience with Azure services and Azure Entra ID (Azure AD).
• Experience with basic Network LAN/WAN/VLAN configuration and support.
• Skills in scripting with PowerShell.
• Strong problem-solving and analytical abilities.
• Excellent verbal and written communication skills.
• Ability to work on client sites from 1 to 5 days a week depending on requirements (flexible working arrangement).

Salary Package: $75K-$85K Base + Superannuation

Job Ref: 3914690

TO APPLY: please click on the appropriate link.