About us

Tektalent has partnered with a technology service provider that is taking the Australian market by storm. Our client offers a plethora of unique benefits & attractive notions to put them in a unique position of offering Managed services with a difference. Our client is genuinely dedicated to keeping the culture & morale of the team happy & fulfilled, whilst offering an environment to support customers with the latest & most innovative technology stacks. This role is permanent & offers a flexible working environment to allow you the freedom to work from the office, or from the comfort of your own home. If you are stuck in a repetitive or mundane managed services environment where every day is the same, we can assure you that our client will change your perspective & give you a fresh new lease on working for a technology service provider, that genuinely cares about you & their customers.

Qualifications & experience

Technical troubleshooting experience in: Cloud services, Virtualization, Networking, Windows environments, Remote desktop, Security, device management, desktop support, backup, firewalls, system administration, systems engineering

Excellent customer service ability & drive to offer our customer's a communicative, informed & enjoyable experience

3 + years' experience providing technical / IT support

Self-motivated & passion for technology / Customer service

Strong communication skills & ability to relate to people

Having experience working within an MSP environment is highly attractive but desirable

Tasks & responsibilities

Act as an escalation point to the level 1 engineers, mentor & lead the way in resolving tickets & incidents

Maintain ticket queues & updating clients on progress

Will involve Project work / project delivery

Deploy & manage cloud-based tools using M365 & Intune

Focus on customer satisfaction, solve complex problems, tailor solutions to meet customer needs, communicating strongly & with empathy

Support, deploy, manage, oversee & monitor systems, software & infrastructure

Engage in complex troubleshooting of client environments & being the liaison between the business & client's

Benefits

Personalized progression plan allowing you to branch into your desired area of interest whether it be cloud, cyber security, IT consulting or another specialization

Certification and up-skilling is paramount, and you will get the investment to be at the forefront and technically as capable as possible

Have access to unrestricted ability to troubleshoot your client's whole infrastructure environment

Mixture of remote / on-site support within Brisbane - Company car provided (Tesla)

Join a business that recognize high performance and have the ability to progress you into higher level roles very quickly

Hyper growth business meaning lots of opportunity for the team to learn, grow, develop with the business as they scale

Bonus scheme which adds more money into your salary package

Work with a small portfolio of clients to ensure a focus on quality rather than quantity

Weekly podcasts with the biggest names in tech - opportunity to network and meet the pioneers in the tech industry

Experienced leadership team who knows how to run a well performing business

Unique culture that is focused on individuality, personalization and having a lot of fun

Flexible work options, no silly hours or overtime required

One of the only MSP's that work with high profile enterprise clientele, which will allow you access to participating in high profile projects for these clients

Talented engineering team led by the best in the industry, mentorship and ability to learn from the best is on offer

Role is a blend of BAU & Project (Get the best of both worlds)

Join one of Australia's leading Technology Success providers, taking managed services to the next echelon of service

Join a business offering a model beyond a standard MSP, offering the enrichment of technology through digital advisory, IT strategy, cloud computing, cyber security, unified communications & connectivity

Dedicated to adapting to innovation & being ahead of the curve, which allows you to have a genuine roadmap for growth & long term tenure

Culture of "Better together" & "celebrating success"

Flexible work arrangements / Hybrid / ability to work from home

Learning & development is taken seriously

One of the best break-out areas to let your hair down with onsite arcade / DJ / Games area

A leadership team that genuinely cares about your wellbeing & happiness

Exciting time to join a business that is thriving, experiencing hyper growth, & dedicated to not being just another standard MSP

Tektalent is on a mission to set the standard for how recruitment should be done, we look forward to reviewing your application.

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