Your key responsibilities

• Act as the first point of contact when responding to transcript requests and enquiries by providing prompt, competent, consistent, and courteous service via telephone and email.
• Undertake the ordering and distribution of court transcripts, with high attention to detail ensuring a high level of customer support to internal and external stakeholders, judiciary, and court users.
• Accurately enter and extract information from records systems and computerised databases to process transcript requests and ensure correct distribution of transcripts.
• Comply with administrative and operational processes, policies and procedures, and legislative guidelines relating to the delivery of quality services to relevant clients and stakeholders.
• Contribute to effective teamwork by developing a detailed understanding of the roles and duties of other team members.
• Actively display diligence, professionalism and confidentiality while handling sensitive information.
• Ensure relevant policies, procedures and legislation are being adhered to while performing all aspects of the role.
• Undertake other tasks as directed.

Applications to remain current for 12 months.
Job Ad Reference: QLD/636368/25
Closing Date: Monday, 26 May 2025