• Reference number: 25160a
• Term: Fixed-term, full-time basis until 28 November 2025
• Remuneration: $94,099 to $106,134 pa (HEW5) (inclusive of $79,514 to $89,685 salary pa, 17% superannuation and 17.5% recreation leave loading)
• Location: Kelvin Grove
• Open to: Applicants who have unrestricted work rights in Australia for the duration of the fixed-term appointment. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people are encouraged to apply. Please note that current staff wishing to be considered for secondment to this position must seek prior approval from their supervisor before submitting an application.

Who are we looking for?

We are seeking a Business Services Officer (Disability and Client Services) to join Student Services, People Services, Administrative Division.

The Business Services Officer (Disability and Client Services) operates within Disability and Accessibility Services and delivers a range of administrative support to a team of professionals, engages with student cohorts and plays a key role in providing operational support. Additionally, the position involves delivering a professional and responsive frontline enquiry management service at Student Services reception and QUT Medical Centres during peak periods.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

Student Services is responsible for providing a range of services to support the health and wellbeing of students in areas of Accommodation, Chaplaincy, Counselling, Disability and Accessibility Support, International Student Support, Welfare and Financial Support Services and QUT Medical Centres..

What you need to succeed

1. Education, training and/or experience equivalent to completion of a degree, or completion of an associate diploma with at least two years’ subsequent relevant work experience.
2. Proven ability to identify, interpret, apply and analyse policies and procedures to advise clients accurately, problem solve and to develop workable solutions to address client needs.
3. Demonstrated skills in the Microsoft Office suite including Word, Excel, PowerPoint and SharePoint and the ability to competently use corporate information systems.
4. Effective written, verbal and digital communication skills with proven ability to prepare a wide range of reports, submissions and briefing notes as required.
5. Ability to work autonomously in an agile work environment and as part of a collaborative team focussed on delivering a high standard of client service.
6. Proven ability to manage time and high- volume tasks efficiently, as well as respond positively to unexpected challenges at short notice.
7. Demonstrated ability to handle and monitor sensitive information within a confidential environment.

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions.
• Competitive remuneration with up to 17% superannuation and leave loading of 17.5%.
• Generous maternity leave including primary carer parental leave of up to 26 weeks (including 17% super).
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance.
• Purchased Leave Scheme - up to 8 extra weeks.
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms.
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees.

Explore more benefits of life at QUT.

Belong at QUT

We are guided by our values of Ambition, Curiosity, Integrity, Inclusiveness, Innovation, and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change-makers.

As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.
We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.

At QUT, diversity is not just embraced—it's celebrated. See our commitment

How to Apply

Discover the possibilities that await with a career at QUT. If you're ready to embark on a journey of innovation and opportunity, we're excited to meet you.

Find out more about this position and submit your application by clicking 'Apply' or the link below.

View the job details at: Business Services Officer (Disability and Client Services)

Job opens: 23-May-2025

Applications Close: 05-Jun-2025 at 11.30pm