🌟 Client Services Officer Role - Long Standing Townsville Accounting Firm 🌟

Full time - $65K - $75K + super

Are you a people person with a passion for delivering exceptional service? Do you thrive in a fast-paced, client-focused environment? We’re looking for a Client Services Officer to be the friendly face and efficient engine in this innovate accounting firm.

About the Firm:

With a legacy dating back over 100 years, the firm combine deep regional insight with forward-thinking strategies to support local businesses in the area, and have created a high quality, loyal client base through delivering a 5-star service.

Born out of a bold vision to create a community firm with the same standards of mid & 2nd tier accounting firms, this approach has allows the ability deliver tailored, high-value solutions while fostering meaningful relationships with clients and with the team themselves.

Offering a holistic services across the business landscape, they offer business advisory, tax, audit, and superannuation services, with a strong focus on regional development, innovation, and client success.

The team is passionate about making a real difference—both in the lives of our clients and in the community they serve. The culture is one where your contribution is valued, your development is supported, and your impact is felt. Everyone lifts each other up to work towards the common goal.

About the Role:

As a Client Services Officer, you’ll be the first point of contact for valued clients, ensuring their experience is seamless, professional, and positive. You'll provide administrative support and manage daily client interactions while maintaining high standards of accuracy and professionalism. You’ll also take on additional tasks suited to your skills and experience as needed.

What You Bring:

Experience: Previous experience in an accounting firm and able to hit the ground running with customer service skills.

Experience with ATO/ASIC portals (setting up clients, general liaison)

Communication: Clear, confident communication with clients and internal teams

Organisation: Excellent time management and multitasking abilities

Detail-Oriented: Accuracy in documentation and administrative processes

Tech-Savvy: Proficient in Microsoft Office (Word, Excel, Outlook) and other relevant software including XERO XPM

Team Player: Collaborative and able to work independently under deadlines

Personal Qualities:

Friendly and approachable attitude

Punctual, reliable, and professional

Adaptable, with a willingness to learn and follow instructions

How to Apply 💼

Take the next step in your career!

Apply on SEEK or email your resume to [email protected]

Questions? Contact Sam Cameron-Hands on 0477 458 766

🔗 Find me on LinkedIn – Sam Cameron-Hands

Only applicants with the legal right to work in Australia will be considered. You must be an Australian citizen (permanent resident or holding an Australian Work Visa with no restrictions) or a New Zealand citizen.

We are unable to assist those seeking sponsorship.

About us:

MW Recruitment are a specialist public practice recruitment agency, having been in operation for over 20 years. We know your market inside out, and partner with the premier firms in the industry. If this role doesn't tick all of the boxes you're looking for, we still encourage your application as we have several ‘off market’ opportunities not advertised, which may be of alternative interest.