🌟 Remote NDIS Client Engagement and Admin Assistant – Join Our Awesome Team! 🌟

Are you an admin whiz with a passion for keeping things organised and making a real difference? Do you love systems, processes, and all things social media? If so, we’d love to have you on board!

💜 About Us

We’re a passionate NDIS Behaviour Support & Psychology business, committed to empowering neurodivergent and disabled individuals to thrive—authentically and on their own terms. Our team provides evidence-based strategies to enhance quality of life, and we need a superstar Admin Assistant to help keep things running smoothly behind the scenes!

🎯 About the Role

This is a casual remote position (initially 12hrs over 3 days per week) with the potential to grow into a permanent role and beyond. You’ll be the go-to person for keeping our admin and marketing on point, ensuring our team can focus on what they do best—supporting our participants!

🚀 What You’ll Be Doing

Client Engagement:
- Providing warm and responsive customer service for new and existing clients, guiding them through the onboarding process, ensuring a seamless transition to clinicians.
- Ensure all necessary documentation is completed accurately and in compliance with NDIS requirements and company policies.

- Provide ongoing support during the initial stages of client engagement.

- Keeping our digital filing system neat, tidy, and fully compliant.

Stakeholder Management:
- Maintain strong relationships with key stakeholders, including clients, guardians, and support coordinators.
- Conduct regular stakeholder surveys to monitor practitioner performance and gather feedback.

Marketing Support:
- Assist in the development and execution of marketing strategies to attract new clients.
- Support social media campaigns, email marketing, and other promotional activities as needed.

Financial Coordination & Audit Compliance:
- Manage client & clinician billing, invoicing, and payment tracking in line with NDIS guidelines.

- Keeping records up-to-date and supporting compliance reporting & NDIS audits.

Who We’re Looking For:

- Excellent understanding of NDIS

- Based in Victoria and ready to work remotely (computer & work phone supplied). Private work area is essential to ensure client confidentiality.
- Super organised with top-notch time management skills.
- Detail-oriented with a high level of accuracy in administrative tasks.
- An excellent communicator (both written and verbal) who loves engaging with people
- Proactive, able to think outside the box and highly autonomous.
- ESSENTIAL: Tech-savvy – comfortable using electronic systems, MS Office, Mailchimp, social media. The following are highly preferred but not essential: Healthcare CRM (Splose preferred), Xero, PRODA.
- Committed to ethical record-keeping and confidentiality.
- ESSENTIAL: NDIS Worker Check
- Excited to be part of a team that truly makes a difference!

Perks of the Role

-Pay- above award rate- commensurate with experience
- 100% remote – work from the comfort of your home!
- Be part of a team that’s changing lives in the NDIS space
- A supportive, fun, and collaborative work environment

Please note due to high volume of applications, only those advancing to interview will be contacted.

Let’s work together to create better outcomes for those who need it most! 💜