Property Manager - AirBnB (Short Term Rentals)

Melbourne

About the Business

At AirKeeper, we’re passionate about transforming traditional long-term rentals into five-star short-term rental homes. We lead the way in short-term rental property management, staying at the forefront of an ever-evolving industry with a commitment to innovation and delivering exceptional service.

About the role

Are you ready to take your career to the next level? As a key player in our team, you will manage a diverse portfolio of short-term rental properties, onboard new properties, and build meaningful relationships with both property owners and contractors. You’ll work closely with team and support them to resolve escalated queries.

You will have the flexibility to work from home one day per week after probation with the remainder spent at our office in North Melbourne or on the road.

You will have the opportunity to make a real impact by driving excellence in property management, ensuring properties are maintained to the highest standards and keeping owners and guests satisfied.

We are looking for a positive, confident person who can excel in a varied role that will look after a portfolio of around 70-80 short term rental properties.

You also will be required to drive to the Mornington Peninsula when needed

What is on offer?

• Permanent full-time position with competitive salary package + bonus
• Career growth opportunity in a growing company
• Fuel reimbursement for work related travel
• Birthday leave
• A reward & recognition program that offers extra incentives

A look inside the role:

Key Responsibilities:

• Onboard new properties into your portfolio and ensure compliance with local laws (STRA, etc.)
• Build strong relationships with property owners during the onboarding process and beyond
• Oversee daily property management, including guest relations, cleaning, and maintenance
• Monitor cleaning complaints and take appropriate actions for resolution
• Build strong relationships with cleaners and other suppliers
• Act as a key contact for escalated guest queries, resolving issues with professionalism
• Manage property revenue, guest feedback, and reviews to ensure continuous improvement
• Conduct weekly property inspections and liaise with contractors to maintain property standards
• Support after-hours and weekend operations on a rotating roster

Requirements:

• Australian driver’s license and access to a reliable car
• Experience in managing holiday accommodation and platforms like Airbnb and Booking.com
• Real Estate Certification (or willingness to obtain prior to commencement)
• Strong communication and customer service skills
• Ability to handle conflict and complaints with professionalism
• Completion of a police check
  

Why AirKeeper?

Join a company that offers not just a job, but a rewarding career path with opportunities for growth. With our competitive salary package, benefits like technology allowances, and recognition for outstanding work, AirKeeper is a company that values and invests in its people.

If this sounds like the perfect opportunity for you, APPLY NOW by submitting your updated resume and a cover letter answering the following questions:

• What previous experience do you have that is relevant to this role?
• Have you been in a similar multitasking role before?
• What excites you about the short-term rental industry?
• Why do you think you’d be the perfect fit for this role?
• What are your salary expectations?

Only shortlisted candidates will be contacted, and interviews will be conducted promptly.

Don’t miss this chance to join AirKeeper and be part of a passionate, innovative team!