Who we are

Ghanem Group is a pioneering, award-winning, family-owned hospitality group with a 45-year history in Queensland and Victoria. Ghanem Group has grown fastidiously to where it is today and has its sights set firmly on the role it will continue to play in the future of Australia’s exciting and evolving hospitality landscape. The Ghanem Group is recognised for our exceptional service, hospitality, and ability to create unforgettable dining experiences in cutting-edge, designed venues.

Blackbird Melbourne

Welcome to the debut of Blackbird Bar, Dining & Events in Melbourne, an exciting expansion from our acclaimed Brisbane flagship, renowned for over a decade. Nestled at 66 Flinders Lane in Collins Place, at the vibrant intersection of Exhibition Street, our new venue promises to blend the essence of Blackbird Brisbane with Melbourne’s unique urban allure.

Opening its doors in June, Blackbird Melbourne will be a sophisticated sanctuary across three levels. Embracing a contemporary aesthetic with rich, contrasting textures and a warm, inviting ambiance, our venue invites guests into an intimate cocktail bar on street level, complete with a sunken lounge for a tranquil escape from the bustling city.

A central staircase adorned with a striking chandelier leads to a multi-story experience. Level 1 features a split-level dining room, offering both an expansive mirrored-ceiling dining space and a more secluded area with deep charcoal tones. Ascend further to discover private dining rooms and function spaces, each designed to cater to every occasion.

Join us at Blackbird Melbourne, where tradition meets innovation in the heart of Collins Place.

Opportunity

We're seeking a customer-oriented Assistant Manager to join our opening team at Blackbird in Melbourne.

As the Assistant Manager, you will support the Restaurant and Bar Managers in planning, organising, directing, and coordinating the restaurant's staff and resources, ensuring efficient, high-quality service.

Key to your success will be your demonstrated experience in the following areas:

Plan and prepare for service periods and functions, ensuring staff levels are correct according to the anticipated level of business

Ensure table allocations and appropriate levels of stock / Mise en place are done ahead of time

Oversee the service, ensuring that high standards are consistently met and assisting the team in a hands-on capacity during peak periods or as needed

Manage the arrival and service of noted VIPS to the venue

Investigate and resolve customer complaints regarding food/beverage quality and service

Prepare employee rosters, allowing for employee leave or planned absence

Coach, motivate, monitor, and manage the team’s performance

Communicate business goals to employees, providing additional training if required

Work closely with the Head Chef and Bar Manager to promote menus and wine/beverages to complement menu items and train front-of-house staff for the presentation to customers

Provide support to the operation’s sales and marketing team on restaurant activations

Ensure that the company’s activities integrate and comply with requirements for quality management, Hygiene, Workplace Health and Safety (WHS), environmental policies, and general duty of care.

Any other duties within your capability as directed by the Venue Manager

Successful candidates will have at least 2 years of experience in a similar role and environment, coupled with the following skills and attributes:

Demonstrated experience in a similar role for a similar size venue

Solid and proven leadership experience

Proven skills and experience with POS and common rostering systems

Strong communication and interpersonal skills

Excellent customer service skills

Able to work well under pressure

Ability to build relationships with a variety of internal & external contacts

Decisive and able to make difficult decisions

Unquestionable commitment to confidentiality, professionalism, targets and systems

Offer

Enjoy a 38-hour week with reasonable overtime, competitive pay, generous base salary plus Super.

Access discounts across all Ghanem Group venues, from heritage pubs to city hotspots.

Benefit from training, mentorship, and career progression in a company that invests in you.

Lead a dynamic Bar team in a unique venue offering a premium, multi-level dining experience.

Create memorable dining experiences, boutique events, and special celebrations in this stunning venue

To learn more and apply for this exciting opportunity, submit your application today.

Please note that only candidates who have full working rights in Australia will be considered for this opportunity.

Melbourne, VIC, 3000