Who we are

The Ghanem Group is recognised for our exceptional service, hospitality, and ability to create unforgettable dining experiences in cutting-edge designed venues. Ghanem Group operates several award-winning venues in Brisbane and Melbourne, most notably the multi-award-winning Blackbird Bar and Grill and Donna Chang.

Opportunity

We're on the lookout for a people-focused Assistant Restaurant Manager to join our award-winning Restaurant at Blackbird Bar and Dining, Brisbane.

Blackbird is proud to garner a reputation as an award-winning restaurant in the Brisbane CBD with stunning views and an impeccable standard of service. Ghanem Group Executive Chef Jake Nicolson takes a critical approach to sourcing the finest local beef, working closely with suppliers, and delivering quality and consistency every time. Our naturally fueled, open wood-fired grill takes center stage at Blackbird, infusing the consistent heat of coal, aromatic woods, and live open flame.

The Assistant Restaurant Manager is responsible for assisting the Restaurant Manager with the planning, organisation, direction, and coordination of employees and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages.

Key to your success will be your demonstrated experience in the following areas:

Plan and prepare for service periods and functions, ensuring staff levels are correct according to the anticipated level of business

Ensure table allocations and appropriate levels of stock / Mise en place are done ahead of time

Oversee the service, ensuring that high standards are consistently met and assisting the team in a hands-on capacity during peak periods or as needed

Manage the arrival and service of noted VIPS to the venue

Investigate and resolve customer complaints regarding food/beverage quality and service

Prepare employee rosters, allowing for employee leave or planned absence

Coach, motivate, monitor, and manage the team’s performance

Communicate business goals to employees, providing additional training if required

Work closely with the Head Chef and Bar Manager to promote menus and wine/beverages to complement menu items and train front-of-house staff for the presentation to customers

Provide support to the operation’s sales and marketing team on restaurant activations

Ensure that the company’s activities integrate and comply with requirements for quality management, Hygiene, Workplace Health and Safety (WHS), environmental policies, and general duty of care.

Any other duties within your capability as directed by the Venue Manager

Successful candidates will have at least 2 years of experience in a similar role and environment, coupled with the following skills and attributes:

Demonstrated experience in a similar role for a similar size venue

Solid and proven leadership experience

Proven skills and experience with POS and common rostering systems

Strong communication and interpersonal skills

Excellent customer service skills

Able to work well under pressure

Ability to build relationships with a variety of internal & external contacts

Decisive and able to make difficult decisions

Unquestionable commitment to:

Confidentiality and professionalism-

Targets and systems

Offer

Enjoy a 38-hour week with reasonable overtime, competitive pay, generous base salary plus Super.

Access discounts across all Ghanem Group venues, from heritage pubs to city hotspots.

Benefit from training, mentorship, and career progression in a company that invests in you.

Lead a dynamic Bar team in a unique venue offering a premium, multi-level dining experience.

Create memorable dining experiences, boutique events, and special celebrations in this stunning venue

To learn more and apply for this exciting opportunity, submit your application today.

Please note that only candidates who have full working rights in Australia will be considered for this opportunity.

Brisbane, QLD, 3000