Senior Change Manager

• Clerk Grade 11/12
  
• Full-Time Temporary 18 months with the possibility of extension
• Hybrid working arrangements, with office located in Parramatta

This is a Talent Pool opportunity, which means you will be placed onto a Grade 9/10 talent pool for upcoming opportunities across Government Shared Services. We will actively match against positions as they arise over the next 18 months.

This role provides a great change management opportunity to work in a large transformation program, working across multiple NSW Government agencies

About the Role

This role is part of an exciting digital and process transformation program for NSW Government that is working to consolidate and harmonise shared services operations and systems. This program focuses on:

• Consolidating Enterprise Resource Planning (ERP) systems and processes
• Enhancing IT service and incident management
• Optimising travel and expense management

These initiatives will streamline processes, promote seamless sector mobility, and allow employees to focus on delivering exceptional services to the people of NSW.

Responsibilities

As the Senior Change Manager, you will:

• Deliver and implement change frameworks, tools, and plans to maximise employee adoption, minimise resistance and reinforce the sustainability of change
• Ensure change initiatives are fit for purpose, supporting new behaviours, processes, and technology,.

Your Day-to-Day

Reporting to the Change Director - Government Shared Services, you will:

• Build and maintain relationships to create an effective network for delivering change interventions.
• Develop and implement change, communications, and learning plans to support system and process transformation and improve experiences.
• Lead stakeholder analysis and impact assessments to ensure targeted, successful, and sustainable change initiatives.
• Assess communication and learning requirements, providing input into the planning and design of tailored solutions.
• Manage direct reports to foster initiative, promote teamwork, and achieve objectives within established timeframes and plans.

To Be Successful in This Role

You will demonstrate:

• Experience in delivering change management in an ERP, SAP, or transactional shared services environment.
• Advanced ability to build strong stakeholder relationships.
• Effective prioritisation skills to ensure the most impactful change interventions are delivered with available resources.

Salary Grade 11/12, with the base salary for this role starting at 145,378 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Zara Khalil via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 9:59am Sunday 25 May 2025

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

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