The Benefits:

• Join a close-knit and supportive team in a well-established business
• Hybrid work model – 3 days in the Sydney CBD office, 2 days WFH
• Professional growth opportunities and annual remuneration reviews
• $80k-$85k + super + bonus

The Role:

• Be the first point of contact for customers experiencing emergencies overseas, providing immediate, empathetic support
• Coordinate medical and logistical assistance, including hospitalisation, evacuations, and repatriation
• Liaise with hospitals, doctors, airlines, and local authorities to facilitate timely, effective solutions
• Document all interactions accurately and work closely with the claims team to ensure seamless case handovers

About You:

• Clinical/nursing background or experience in emergency assistance, medical claims, or travel insurance
• Strong communicator with sharp critical thinking and calm under pressure
• Confident making fast, independent decisions in high-stress situations
• Knowledge of medical terminology and insurance policies highly valued; additional languages a bonus

How to Apply:
Please send your resume to Rachel by clicking the "Apply Now" button. Alternatively, if you have a specific question, please email: [email protected].

We are committed to providing a supportive culture and positively contributing towards creating diverse and inclusive workplaces for our candidates & clients. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply.