Permanent - full or part-time

We are seeking to appoint an innovative, motivated professional to join our ICT team on a permanent basis.

Our ICT Service Desk team works across two campuses, supporting each other to run the day to day needs of the staff and students in the School. This role requires expertise to provide Level 2 support for service desk requests escalated from Level 1. You will provide exemplary customer service to the School community and be able to use your initiative when required.

The Service Desk Analyst will bring the following experience and attributes to the role:

Completion of a Certificate IV in Information Technology and/or experience commensurate with this skill level.

Excellent incident analysis and prioritisation skills with the demonstrated ability to solve problems in a timely and efficient manner with minimal supervision.

Experience with technologies such as Apple MacOS and iOS, Microsoft Windows, Microsoft’s Server operating systems and server applications, including Active Directory/Group Policy and Office 365 Deployments and Virtualisation Software.

Excellent communication and customer service skills with the ability to understand and help people with all levels of IT knowledge.

This is a permanent role with candidates wanting part time or full time work to be considered. The role will ideally commence as soon as possible however the start date is negotiable.

A comprehensive position description along with details required for applying for this position, is provided under the employment section of The Friends’ School website www.friends.tas.edu.au/employment

Applications must include:

A cover letter outlining your interest in and suitability for the role

Your resume

A completed application form

and should be received by 9.00 am, Monday 26 May 2025. Please address your application to Esther Hill – Principal, and email to [email protected].