Do you have a passion for helping others, outstanding communication skills, and a desire to make a difference? Join School Fun Run, a company that’s inspiring school communities across Australia with amazing events!

Why This Role is Unique

As the first point of contact, you’ll play a pivotal role in ensuring every customer feels fully supported and empowered to help their schools. Whether it's answering questions, solving problems, or sharing product information, you’ll leave a lasting impression on our customers while being part of a team that values your ideas and contributions.

What You’ll Do

• Proactively Connect: Make outbound calls to customers, offering solutions and support while explaining our fundraising process and creating bespoke plans to suit their needs. Following up with emails and tracking their progress to ensure all is going well for them.
• Engage Customers: Respond to inbound calls, emails, and messages with professionalism, care, and enthusiasm.
• Solve Problems: Listen closely to concerns, identify needs, and provide accurate, timely resolutions.
• Keep Organised: Maintain detailed notes and ensure customers get the right support when they need it.
• Collaborate: Escalate complex issues to the right team members for prompt resolution.
• Innovate: Bring your ideas to improve our customer service processes—your voice matters here!

What We’re Looking For

• People Skills: You love connecting with people and building rapport; we love our customers :)
• Problem Solver: Quick thinking and a proactive approach to finding solutions.
• Tech-Savvy: Experience with customer service software and emails.
• Experienced: Previous customer service experience is a must.
• Passionate: You genuinely care about providing exceptional service.

Why Join School Fun Run?

• Work-Life Balance: Enjoy a role with no overtime or weekend work.
• Career Growth: Comprehensive training and development opportunities to help you succeed.
• Team Spirit: Be part of a collaborative, supportive culture where your contributions are valued.
• Feel-Good Cause: Help schools and communities create lasting memories while making a positive impact.

About Us

At School Fun Run, we’re more than just events—we’re building connections, fostering school spirit, and creating unforgettable experiences for students, teachers, and parents. With our award-winning fun run programs, we’ve become a trusted partner for schools across Australia and New Zealand.

Ready to Join Our Team?

If you’re excited about helping others, making an impact, and working with a great team, we’d love to hear from you! Apply now and let’s inspire communities together.