$85K – $92K Total Remuneration Package (pro-rata)

$76K – $81K Base Salary (pro-rata)

Location: Caloundra Depot

Vacancy No: 6063

Temporary - Full-time (until June 2026)

Applications close: Sunday, 25 May 2025 11:59pm AEST

Why work with us?

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team!

With the vision to be Australia’s most sustainable region - Healthy, Smart, and Creative, council is at the forefront of delivering a number of region-shaping projects that will see the region become a hub for innovation, entrepreneurship and creativity, along with opportunities and a lifestyle for all to enjoy.

About the Role

The Response Services Officer ensures the education, safety and amenity of the Sunshine Coast Community.

The Customer Response Branch provides customer focused enforcement of Council’s Local Laws and policies and relevant State legislation with an emphasis on education and self-regulation and work collaboratively as part of a multi-functional team within the Response Services Unit and across the broader Customer Response Branch and Customer Engagement & Planning Services Group.

Key duties -

· Investigate complaints and serve notices to ensure compliance with Council’s Local Laws, State Acts and Regulations and other legislation relevant to the position, relating to abandoned vehicles and vessels, animal management (cats & dogs) and livestock, footpath trading, illegal parking (not regulated), illegal camping, litter, overgrown land, signage including electoral and temporary signs, temporary events, use of public land including reserves and foreshores, vandalism and illegal vegetation removal.

· Impound as required abandoned vehicles and vessels, animals including cats, dogs and livestock found straying, illegal advertising devices and other goods and materials illegally placed on land under Council control.

· Provide professional, technical advice and support in relation to Council’s Local Laws and State legislation pertaining to animal management including, ensuring property owners comply with directions, notices or instructions issued by officers for the keeping of animals on the property.

· Make timely enquiries and gather evidence for the prosecution of offences against Council’s Local Laws, State Acts and Regulations and other legislation relevant to the position, issue and serve infringement notices and appear for Council as a witness in court.

· Undertake patrols of beaches, parks, reserves, roads and other Council controlled land for breaches of local laws and take action to resolve those breaches in accordance with Council policy.

This position is located to Sunshine Coast City Hall, based in the heart of Maroochydore CBD. This state of the art and sustainable building is designed to achieve an innovative and collaborative workspace.

About you

As a professional in Response Services, you will have substantial relevant experience with demonstrated business acumen and ability to apply legislation, policies, standards, regulations and procedures relevant to the area of work.

You will possess strong communication and customer service skills with demonstrated ability to prepare standard business correspondence and use initiative and sound judgement to guide customers, gain information, and resolve problems often requiring tact, diplomacy and sensitivity.

You will be proficient in relevant computer software, applications, systems, databases and mobile devices.

As a requirement of this role, you will have Certificate IV in Government (Statutory Investigation and Enforcement and/or Animal Management) or equivalent relevant experience.

Pre-Employment Medical Required

Essential to your success is physical agility and the level of fitness, strength and dexterity to carry out labouring and frequent heavy lifting & bending. As such, appointment to this position is subject to completion of a pre-employment medical assessment.

Criminal History Check Required

Appointment to this position is subject to the satisfactory completion of a Criminal History Check.

Our Culture & Employee Benefits

Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:

· Wellbeing: Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities.

· Flexibility: We know it is important to balance life and work, therefore we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.

· Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices. We also pay you 17.5% leave loading and generous Superannuation where council will contribute 12% Superannuation in addition to your 6% superannuation contribution.

How to apply

Your written application should include:

· A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing this criteria; and

· A current resume or curriculum vitae.

Once you have these two documents ready, click ‘Apply Now’ and follow the prompts to complete your application.

Further Information

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.

To learn more about Council’s vision and projects, you can view the Corporate Plan 2024-2028.

For specific enquiries contact Brett Panter during business hours on 0488 981 173.

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team [email protected].

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.