About Us:

At handdii we are on a mission to make insurance property claims quick and easy and we believe that technology can help. By reducing the friction of administration, building transparency into the repair process, and delivering a positive and beautiful customer experience, handdii is innovating the way that property claims are managed in the insurance industry across Australia and the United States.

At handdii we are a passionate and motivated team of likeminded people. If you get excited about working with people, managing administrative tasks, and resolving customer enquiries, come and join our fun, purpose driven start-up. Come and learn with us as we grow and evolve.

The Role: Repair Coordinator

The purpose of the Repair Coordinator role is to support the team of Assessor Repair Managers in delivering property repairs on time and on budget whilst keeping clients (i.e. Insurance Companies, Adjusters) and customers updated on progress. Included in the role is the need to manage the process and schedules to KPI’s and ensure that systems are kept updated close to real time whilst protecting job profitability for handdii.

A key component of the role is engaging with customers to build trust, subcontractors to deliver to scheduled timeframes and clients to ensure that proactive reporting of progress is undertaken minimizing inbound enquiries. Working collaboratively with the Assessor Repair Manager to deliver exceptional outcomes for each and every repair job.

About You:

Good phone communication skills.

Practical mindset and able to solve problems in the moment.

Strong organisation skills.

Strong attention to detail, you are accurate every time.

Great written communication skills.

Responsibilities:

Subcontractor negotiation to maximise handdii profitability

Scheduling of subcontractors in collaboration with Assessor Repair Manager

Management of purchase orders, bills & invoices

Requirements:

3+ years experience in a similar role

Proficiency in invoicing software

Excellent written and verbal communication skills and attention to detail.

Knowledge of property insurance claims is desirable

What we can offer:

Competitive Salary.

An at-home working environment.

Opportunity to work with high energy team.

To be a part of something that is going to Innovate and change the Insurance Claims process.