About Us

We are a pioneering data centre company specialising in immersion cooling technology, a cutting-edge approach that delivers superior efficiency and hardware performance. Our innovative operations span multiple sites, including a dedicated R&D facility. As we expand our operations, we're seeking talented professionals who are excited about computational industries (AI, Bitcoin, etc.) and eager to be part of a rapidly growing technology company. We pride ourselves on our collaborative culture, commitment to innovation, and efficient infrastructure.

Role Summary

We seek a detail-oriented Operational Support Analyst to bridge the gap between our project implementation and operational teams. In this unique matrix role, you'll develop and maintain critical documentation, including Standard Operating Procedures (SOPs), site documentation, and maintenance processes. You'll work directly with our Operations and Site Project Managers while collaborating across teams to ensure operational readiness for new sites and smooth transitions from construction to operational phases

Key Duties

· Develop and maintain comprehensive Standard Operating Procedures (SOPs) for mining operations.

· Create and manage site documentation, technical manuals, and operational guides.

· Develop and maintain Bills of Materials (BoM), spares lists, and warehousing processes.

· Design and implement maintenance processes and schedules for operational efficiency.

· Support site project implementation with operational documentation and readiness planning.

· Coordinate with Operations Specialists on technical procedures and requirements.

· Assist with inventory management systems and processes development.

· Establish documentation templates and standards for consistency across sites.

· Support commissioning activities with process documentation and training materials.

· Liaise with vendors to obtain and customise technical documentation.

· Assist with operational training material development and knowledge transfer

Skills and Experience

· 2+ years of experience in operations support, technical documentation, or similar roles.

· Experience developing standard operating procedures and technical documentation.

· Knowledge of inventory management and maintenance processes.

· Strong technical writing skills with attention to detail.

· Experience with document management systems and version control.

· Demonstrated ability to translate technical information into clear, usable procedures.

· Proficiency in Microsoft Office suite, particularly Excel, Word, and PowerPoint.

· Experience with process mapping and workflow documentation.

· Bachelor's degree in Engineering (Industrial, Mechanical, Electrical), Operations Management, Technical Writing, Information Management, Business Administration, or a related field preferred.

· Technical certification (e.g., Certificate III in Engineering – Mechanical Trade/Electrotechnology Electrician/Information Technology) or equivalent experience in data centre operations is beneficial.

· Knowledge of project management principles and methodologies.

· Organised and able to manage priorities.

Benefits

· Competitive salary with performance-based incentives.

· Opportunity to work in the cutting-edge Bitcoin industry.

· Flexible work arrangements with remote work options available.

· Extensive professional development and growth in an expanding company.

· Collaborative team environment with career advancement opportunities in a growing company.

Location

This position is ideally based in Melbourne, Victoria, or Hobart, Tasmania. Some travel to sites will be required occasionally