About Us:

At handdii we are on a mission to make insurance property claims quick and easy and we believe that technology can help. By reducing the friction of administration, building transparency into the repair process, and delivering a positive and beautiful customer experience, handdii is innovating the way that property claims are managed in the insurance industry across Australia and the United States.

At handdii we are a passionate and motivated team of likeminded people. If you get excited about working with people, managing administrative tasks, and resolving customer enquiries, come and join our fun, purpose driven start-up. Come and learn with us as we grow and evolve.

The Role: Scheduling/Administration Coordinator

We are seeking someone who has strong administration and organisation skills. We need you to be excited about managing customer enquiries, solving problems, and seeing every claim successfully completed. You will love the idea of helping customers through the repair journey whilst keeping insurance companies up to date on repair progress. Making sure systems are kept up to date and accurate is core to this role.

You will have a natural flair for managing relationships and good communication skills and organisation is a super-power.

About You:

Good phone communication skills.

Practical mindset and able to solve problems in the moment.

Strong organisation skills.

Strong attention to detail, you are accurate every time.

Great written communication skills.

Responsibilities:

Manage claims through the handdii system.

Manage contractor invoices ensuring they are accurate and meet set KPI’s.

Customer follow-ups for status updates on repair progress.

Manage inbound enquiries from insurance companies.

Manage inbound enquiries from customers.

Manage scheduling/calendars, book estimator appointments

Manage submissions including reports, scope of works and invoices

Manage building contracts

Requirements:

2+ years Office Administration or Customer Service

Excellent written and verbal communication skills and attention to detail.

Knowledge of property insurance claims is desirable

Previous experience in a scheduling role will be strongly regarded

What we can offer:

Competitive Salary.

An at-home working environment.

Opportunity to work with high energy team.

To be a part of something that is going to Innovate and change the Insurance Claims process.