Benefits

• Early shifts ideal for work-life balance or avoiding peak-hour commutes
• Hours: Early Shift (4am–12pm) or Rotating 8-Hour Shift (between 7am–6pm)
• Full-time, onsite role in a collaborative team setting, located in Macquarie Park 2113
• Make a meaningful impact by supporting healthcare-related logistics
• Join a values-driven company with national reach
• Structured onboarding and training with clear processes and support

About the company
Our client is a national organisation operating in the healthcare logistics space, partnering with a range of medical and life sciences organisations to ensure the timely, safe delivery of urgent products. The company is committed to operational excellence and ethical service delivery, with a strong focus on innovation, compliance, and patient outcomes. They operate 24/7 from multiple sites and are headquartered in Sydney.

About the opportunity
This full-time, onsite role sits at the heart of a mission-critical operations team. As a Customer Operations Executive, you’ll manage customer job bookings from start to finish – whether it’s a time-sensitive hospital delivery or a temperature-controlled shipment. You'll liaise with internal teams, couriers, suppliers, and hospitals to ensure smooth and timely service. You'll need to think fast, communicate clearly, and take initiative when issues arise. The role is based in Macquarie Park and reports to a Team Manager within a dynamic and fast-paced environment.

Duties
Handle inbound calls, emails, and chat messages

Manage urgent delivery bookings and updates in real time

• Enter data accurately into internal systems
• Coordinate with drivers, operations teams, and customers
• Monitor and troubleshoot critical deliveries
• Proactively update stakeholders on any delays or disruptions
• Liaise with internal teams for quotes, issues and escalations
• Support freight recovery and customer follow-up

Skills and Experience

• Experience in a call centre or customer support environment
• Strong problem-solving and multitasking ability
• Excellent verbal and written communication
• Able to work rotating or early shifts onsite in Macquarie Park

Culture
Supportive, fast-paced, and service-driven – the team shares a clear mission and takes pride in playing a role in real-world patient impact.

How to Apply
Click apply or contact Jane Nichols, Divisional Manager on (02) 8877 8714 for a confidential discussion.

About Healthcare Professionals Group
Healthcare Professionals Group recruits all positions across healthcare – executive, permanent, contract/temp – across: Pharmaceuticals, Biotechnology, Medical Technology, Clinical Care, and Infrastructure.

Medical Affairs & Life Sciences – Regulatory, Medical, Clinical, PV, Quality

Commercial – Sales, Marketing, Analytics, Government Affairs

Business Ops & Infrastructure – Customer Service, Admin, Supply Chain, IT, HR

Clinical Care – GP, Nursing, Allied Health, Imaging, Medical Specialties

Visit www.hpgconnect.com for more opportunities.