Customer Experience Specialist

• Salary of $65k per year + Super.
• Join an ASX listed and fast-growing FinTech company with offices in Sydney CBD.
• Fully office-based role in a convenient CBD location with easy access to public transportation.

Our client is a well-established tech innovator and a market leader in B2B solutions. The Customer Experience Specialist is the initial point of contact in the customer journey once we have successfully closed the sale.


Main Duties/Responsibilities:

• Ensuring all merchants receive a pleasant, informed start in the customer journey.
• Be the first point of contact for all new customers.
• Provide a positive and engaging onboarding experience for all merchants.
• Provide clarity around their products and services relating to each individual merchants needs.
• Conduct verification of required documentation and facilitate a smooth transition.

About you:

• Previous experience in a phone-based or Customer Service/Contact Centre role, ideally 2 years of experience.
• A background in banking or financial products would be ideal.
• Excellent written and verbal communications skills.
• An ability to maintain positive, empathetic, and professional attitude.
• Ability to problem solve in a timely and confident manner.

Apply Now
If you are a Customer Service Representative looking to get yourself into the Fintech industry, APPLY today!