Team Leader – Customer Engagement & Conversion

Join a well-established organisation in the health and wellbeing sector undergoing significant growth and transformation. Backed by a strong commercial foundation, we're focused on delivering scalable solutions, improving operational efficiency, and driving market performance.

The Role

Based in Clayton, this role will lead a high-performing team focused on customer onboarding, conversion, and retention. You'll drive sales outcomes, optimise team performance, and enhance the customer acquisition process through streamlined operations and clear leadership.

Key Responsibilities

• Lead a specialist team to deliver conversion targets and improve the customer onboarding experience
• Monitor KPIs and implement performance improvement initiatives
• Identify process enhancements to support scalability and efficiency
• Provide coaching and development to team members in a high-volume environment
• Report on key trends to inform business decisions and future planning

About You

• Proven experience leading teams in a sales, contact centre, or customer operations environment
• Strong commercial acumen and performance focus
• Confident communicator with the ability to drive results and lead change
• Experience with Salesforce and contact centre platforms like Genesys is a plus
• Relevant qualifications in business, community services, or equivalent experience

What’s on Offer

• Competitive salary and bonus structure
• Additional wellbeing and community leave
• Paid parental leave for both primary and secondary carers
• Access to retail and lifestyle discounts
• Ongoing development via LinkedIn Learning and internal programs

Drive performance. Lead change. Deliver results.