Coastline Bank is a customer-owned financial organisation. Our customers are our members, and our owners. Our profits are retained for the benefit of our customers and the local community. We are here to help our customers with home loans, personal loans, business and commercial loans, credit cards, insurance, savings and budgeting.

We are currently seeking a Team Leader to join our dynamic team at our Port Macquarie Branch located at Settlement City.

As the Team Leader the key focus of the position is to manage and promote the Branch to ensure the provision of efficient and professional service to customers by delivering strong sales and growth, building, and maintaining quality through strong customer relations, and to effectively mitigate risk of department operations.

About the role

Motivate, train and develop staff to provide professional and efficient service to customers

Management of day-to-day staffing and operations of the department

Supervision of staff to ensure consistently high delivery standards

Ensure a high degree of security is maintained

Ensure administrative requirements are performed to a high standard

Monitor the overall sales performance of the Branch in relation to lending and deposit holdings

Deliver sales of CGU Insurance products and Westfund Health Insurance to customers

Proactively and energetically contribute to team targets and activities.

Cooperatively and encourage in achieving their targets.

Contribute to a customer centric and inspiring team culture.

Influential, persuasive, team-oriented and enjoy seeing others learn, grow, and succeed.

What you need to succeed

Excellent people and communication skills

Strong leadership skills

Solid business acumen and a personal drive for success

Demonstrated experience in sales and people management with strong leadership and coaching skills

Ability to analyse problems, identify solutions and implement change effectively

Previous supervisory managerial experience within a financial environment

Ability to problem solve and negotiate successful outcomes

Ability to motivate staff to contribute significantly to achieve growth by actively promoting the benefits of Coastline

Excellent knowledge of origination and branch processes

Sound understanding of material risks of origination and branch

What you will receive in return

An attractive salary commensurate with experience

Work-life balance in a dynamic role with an organisation who values community engagement and the amazing opportunity to live and work in the Hastings Valley

Professional development and career opportunities

Generous staff benefits including access to discounted health and general insurance

3 days paid volunteering leave per annum, so you can give back to your local community

Access to Perkbox, our benefits and rewards program giving access to hundreds of deals, discounts and curated wellbeing content

Professional development and career opportunities, with on the job coaching and annual scholarships available for higher learning

Free annual flu vaccinations

Employee Assistance Program providing free counselling sessions to support your wellbeing, as well as your immediate family members

Our customers are from different backgrounds and all walks of life just like our team members. We embrace diversity and inclusivity and look forward to hearing what you can bring to our team.

For a confidential discussion about the role, please contact our Chief Customer Officer, Lachlan Townsend on [email protected] or 0413 654 508.

To apply online please select the ‘Apply for this job’ button below.