ANZSCO: 141999 Accommodation and Hospitality Managers nec

Employer: Bearded Dragon Hotel, Tamborine QLD

Employment Type: Full-Time

Salary: AUD 75,000 – 80,000 plus superannuation

Position Overview:

Bearded Dragon Hotel is a boutique hospitality venue in the Gold Coast Hinterland, offering a unique blend of casual dining, events, and rustic accommodation experiences. We are seeking a dedicated Accommodation and Guest Services Manager to oversee the delivery of our core guest services, with responsibility for accommodation bookings, room readiness, housekeeping oversight, and front-of-house experience across day-to-day operations.

This position plays a critical coordination role between the restaurant, housekeeping, and reception areas, ensuring that all guests receive consistently high levels of service across all touchpoints.

Key Duties and Responsibilities:

Guest Accommodation & Front Office

· Manage and oversee daily accommodation bookings and reservations systems.

· Ensure timely check-ins, check-outs, and coordination of guest room preparation.

· Provide frontline support to guests on-site, assisting with inquiries and resolving service issues promptly.

· Monitor guest feedback to continuously improve service standards.

Housekeeping Oversight

· Coordinate daily housekeeping schedules and room turnaround priorities.

· Conduct routine inspections to ensure guest rooms meet hygiene and presentation standards.

· Liaise with suppliers for cleaning products and amenity restocking.

· Assist in onboarding and basic training of housekeeping team members.

Food & Beverage Service Support

· Collaborate with front-of-house and kitchen staff to ensure seamless transitions between accommodation and restaurant services.

· Assist in managing casual staff during peak service periods or events.

· Oversee dining area readiness for in-house guest breakfast or special packages.

Operational Coordination

· Assist with shift rosters, general staff direction, and task follow-ups.

· Ensure compliance with health and safety regulations and general venue cleanliness.

· Maintain knowledge of venue promotions, package deals, and local tourism recommendations.

Administrative Support

· Process guest transactions, basic invoicing, and incident reporting.

· Maintain accurate records for bookings, room maintenance, and guest feedback.

· Report issues and improvements to the Venue Manager.

Skills and Experience:

· At least 2 years' experience in hospitality, guest services, or accommodation operations.

· Proven ability to coordinate small teams across cleaning, reception, and service roles.

· Excellent communication skills and commitment to customer satisfaction.

· Working knowledge of reservation systems, housekeeping protocols, and guest management practices.

· Understanding of workplace hygiene and WHS requirements in hospitality.