Elevate Your Career: Guest Service Specialist at The Point Brisbane Hotel

From the moment you enter the elegant marble foyer and smell the perfume of beautiful, fresh flowers on display, you’ll feel entirely at home at this leading Brisbane deluxe hotel. The Point Brisbane Hotel, with its 201 deluxe rooms and suites that enjoy views of the Brisbane skyline and surrounding area, seeks an exceptional Guest Service Specialist to join our elite team.

Role Overview

As our Guest Service Specialist, you will be the driving force behind creating exceptional experiences for our discerning guests. This role transcends traditional guest services; it combines the art of hospitality with innovative strategies to enhance every aspect of the guest's journey.

You'll be the welcoming face of the hotel, supporting guests from the pre-arrival reservations stage through to post-stay assistance, committed to creating exceptional experiences for every guest. This role goes beyond traditional guest services, combining the art of hospitality with innovative strategies to elevate our guest's experience.

Key Responsibilities

Coordinate seamless guest experiences from pre-arrival to post-stay

Collaborate with team members to deliver exceptional service

Leverage data to personalise guest interactions and anticipate needs

Innovate new service standards to exceed guest expectations

Collaborate with cross-functional teams to enhance hotel offerings

Ideal Candidate

Proven experience in deluxe hospitality or high-end customer service

Extremely high standard of personal presentation and grooming

Strong problem-solving skills with a creative approach to guest satisfaction

Proficient in technology with a strong ability to learn new systems (OPERA preferred)

Excellent communication skills and emotional intelligence

Professional demeanour with a positive attitude and strong work ethic

Consistently demonstrates reliability and punctuality

Passion for hospitality and creating meaningful guest connections

Flexible to work rotating shifts, including weekends and public holidays

What We Offer

Competitive salary and free on-site parking

Employee recognition programs and hotel perks

Career advancement opportunities in a thriving independent brand

Continuous professional development and training programs

Air-conditioned work environment

Join us in redefining deluxe hospitality at The Point Brisbane Hotel. Apply now to become our next Guest Service Specialist and shape the future of guest services.