The Merribee is looking for our fresh, fun and full of energy Guest Service Manager, who will take on the responsibility to oversee all aspects of the guest relations and ensure that all guests have an exceptional experience. This role is a full time role, and reporting directly to the General Manager.

What you'll be doing

Lead and manage the guest services to ensure high levels of customer satisfaction

Oversee and manage weddings, ensuring they are delivered at a high standard, and couples leave with an amazing experience and review.

Handle effective communications with couple along their journey, across check-in, wedding day, check out and follow up.

Resolve any guest issues or complaints in a timely and effective way

Monitor and maintain the cleanliness and presentation of all guest-facing areas

Review and follow policy for all couple documents including invoicing, payments and collections.

Effectively manage general accommodation guests, delivering an amazing experience.

Implement and oversee systems and procedures to streamline guest services operations

Analyse guest feedback and data to identify areas for improvement

Assist with staff rostering, training and development

What we're looking for

Extensive experience (3+ years) in a similar guest services or front office role, ideally within the hospitality industry

Strong leadership and people management skills, with the ability to inspire and motivate a team

Excellent communication and interpersonal skills, with a customer-centric approach

Proficient in using hotel management and booking systems

Keen attention to detail and problem-solving abilities

Knowledge of the local area and tourism attractions in Jervis Bay

What we offer

At The Merribee, we are dedicated to creating a positive and supportive work environment for our employees. In addition to a competitive salary, you will enjoy:

· Opportunities for career development and advancement

· Discounted accommodation and dining at our venues

· Comprehensive training and professional development programs

· A friendly, close-knit team and vibrant company culture

Apply now to join our talented team and be a part of delivering an exceptional guest experience at The Merribee – [email protected]