Join Our Team as a Guest Service Agent at Belmoral Corporate Suites in Townsville

About Us

Our Story at Belmoral Corporate Suites is one of inspiration and dedication, a journey that led to the creation of a haven where luxury and warmth converge. Born out of a shared passion for hospitality and a profound appreciation for the arts, our vision for Belmoral Corporate Suites emerged as a symphony of elegance and comfort. Drawing from the essence of the Mediterranean —an expressive solo performance that captures the heart—we envisioned a space where every guest could be enveloped in a melody of uplifting experiences.

Join Our Team

We are seeking a Guest Service Agent with a warm & welcoming personality, who can provide exceptional customer service to ensure every guest has a memorable experience.

The successful applicant will demonstrate a passion for customer service, strong skills in promoting and selling accommodation services and facilities, highly developed administration skills, excellent communication, interpersonal and time management skills, experience with front office booking systems, strong attention to detail and a high standard of personal presentation.

Previous front office experience is essential, ideally in a customer service environment. Industry qualifications will be highly regarded.

Must be available to work day/night shifts, weekends and public holidays.

The Role

Regular daily tasks include:

Welcome guests in a friendly and professional manner & provide high quality customer service

Efficiently handle check-ins and check-outs

Manage reservations efficiently using our hotel management system (RMS)

Provide information about hotel facilities, services, and local attractions

Respond to guest inquiries and requests promptly and courteously

Maintain a neat and organized reception area

Assist with administrative duties as needed, including processing payments and maintaining guest records

About You

The successful applicant will have the following skills & experiences:

Proven experience as a receptionist or similar role in the hospitality industry is preferred

Excellent communication and interpersonal skills

Strong organizational skills and attention to detail

Ability to work effectively both independently and as part of a team

Proficiency in MS Office and familiarity with hotel management software (RMS)

Flexibility to work various shifts, including weekends and holidays

Candidates must have excellent written and verbal English skills

Ability to work a rotating roster including nights, weekends and public holidays

Why Join Us

Competitive salary based on experience

Opportunities for career growth and development

A supportive and inclusive work environment

Employee discounts on hotel stays and dining

Beautiful location in tropical North Queensland with 300 sunny days a year

If you are looking to thrive in a fast-paced and customer-focused environment, we invite you to apply for this exciting opportunity. Join our team and be part of delivering unforgettable experiences to our guests every day!

Please submit your cover letter and resume through seek or send an email to: [email protected]

Please Note: Please note that this role is not suitable for working-holiday visa holders. Applicants must have eligible working rights in Australia.

Belmoral Corporate Suites is an equal opportunity employer and welcomes people from diverse backgrounds and life experiences, including race, religion, gender identity or expression, sexual orientation, nationality, disability, or age.

Recruitment Agencies

Please note that we will not accept unsolicited resumes from Recruitment Agencies. No fees will be payable to any third party in respect of any candidate introduced without our prior written agreement.