Role

If you are excited by fast-paced environments, wearing multiple hats, and making things run smoothly behind the scenes, our Operations Coordinator role may be for you.

As the Operations Coordinator, you will serve as a key support system to our General Manager, managing the daily flow of our production, procurement, logistics and wholesale order processes.

Responsibilities

Primary Responsibilities

Support the execution of production planning in line with sales forecasts and inventory targets

Follow up with suppliers and manufacturers to ensure timely procurement and delivery of materials

Assist in coordinating with manufacturing partners to monitor production timelines and quality control checkpoints

Production & Planning

Coordinate production schedules and timelines in alignment with demand forecasts

Track production progress and flag delays or inventory risks

Collaborate with manufacturers and logistics partners to ensure timely deliveries

Assisting with new supplier sourcing

Logistics

Placement of customer orders including follow-ups with the warehouse and customers to ensure correct and timely shipment and delivery

Monitoring order fulfilment and ensure all orders are processed in a timely manner and resolve any issues that arise during fulfilment

Daily liaison with the warehouse teams to ensure SLA’s are maintained

Create weekly and monthly order fulfilment reports for management

Working with the warehouse to manage stock levels and inbound shipments

Providing support and weekly updates to the sales team on order status

Communication

Serve as the main point of contact for operations-related queries—internally and externally

Liaise with suppliers, manufacturers, and wholesale partners to coordinate deliverable

Communicate updates, challenges, and resolutions clearly to leadership

Project Management

Working closely with the GM to ensure project timelines are maintained and achieved

Support new product launches and production changes from an operational standpoint

Assist in onboarding new wholesale accounts, vendors, and partners

Support operations team in process improvements and system implementations

About YouWhen it comes to skills and experience, you have:

Strong organisational and planning skills

Demonstrate intermediate skills in excel

FMCG experience highly advantageous

Understanding of logistics, inventory management and project management

Excellent verbal and written communication skills

Strong problem-solving abilities, excellent attention to detail and a high level of accuracy

Ability to demonstrate a flexible working style, dealing with constant change in a busy environment

Ability to effectively meet deadlines, adapt and prioritise

Be self-motivated whilst being a team player, with the ability to work both autonomously as well as part of the Vida Glow team

Full training will be provided

Reports to: General Manager
Salary: $50,000–$65,000 (based on experience)

Benefits:

Generous product discounts

Career development and mentorship opportunities

Experience and Skills

1–3 years in an operations, production, or supply chain role (FMCG or skincare/beauty preferred)

Strong Excel or Google Sheets skills, with experience in inventory/order management tools

Experience liaising with suppliers and working in cross-functional environments

Values and Qualities

Highly organized and detail-oriented with a proactive mindset

Strong communicator who thrives on problem-solving

Calm under pressure and focused on solutions, not stress

Please apply by providing your Resume and a Covering Letter outlining why you feel this is the right role for you to [email protected]