Company Background
Australia's largest online freight marketplace, dedicated to connecting customers with the best trucking companies.
As the company continues to grow, they are expanding their Sales and Account Management team.
The Operations Coordinator will play a key role in managing freight operations and client relationships.

Role Overview
The Operations Coordinator role combines customer service and operational experience in a critical support role.
This position will ensure the smooth and efficient operation of freight activities, focusing on key accounts. Working with transport providers, customers, and internal teams, it will manage the day-to-day coordination of freight jobs, address operational issues and ensure on-time delivery.
The role offers growth opportunities, including the potential to grow and manage a team.

Key Responsibilities

• Coordinate the implementation and daily management of new key accounts.
• Resolve operational issues in collaboration with transport providers, customers and internal teams to ensure smooth transportation.
• Update and maintain accurate information in systems.
• Monitor freight jobs to ensure on-time delivery and resolve issues as they arise.
• Process and approve invoices promptly.
• Provide regular updates to customers and internal teams on job statuses.
• Participate in contract review meetings.
• Foster strong relationships with customers and transport providers to ensure exceptional service.
• Contribute to process improvement initiatives aimed at boosting efficiency and customer satisfaction.
• Handle general administrative tasks as required.

Qualifications and Experience

• At least 3 years of experience in domestic freight/logistics operations.
• Experience in account coordination/management is desirable.
• Proven ability to build strong customer relationships.
• Strong attention to detail and organisational skills.
• Excellent communication skills, both written and verbal.
• Ability to work under pressure and meet tight deadlines.
• Proficiency in Microsoft Office, particularly Excel.
• Sales experience is a plus but not essential.
• Familiarity with customer relationship management (CRM) systems is beneficial, but not mandatory.
• Driven, innovative, and enthusiastic about growing with an expanding team.

What’s on Offer

• Competitive salary and benefits package.
• Professional development opportunities and potential for career advancement.
• Access to industry-leading technology and resources.
• A supportive and collaborative team environment.

Benefits and Perks

• A modern office located near Milton and Auchenflower stations
• Internal espresso coffee machine to fuel your day.
• Onsite End of Trip facilities, including secure bike/scooter lock-up and lockers.
• Convenient access to transport options (bus, train, CityCat) and nearby on-road parking.

This is an exciting time to be part of a growing team, where your role will be pivotal in driving change and scaling operations.

If you have any questions about this role, please contact Libby Kidd; [email protected]

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