Medical Receptionist – Casual / Part-Time / Full-Time
Wagaman Medical Centre – Darwin, NT

Wagaman Medical Centre, a newly established bulk-billing general practice in Darwin, NT, is seeking an enthusiastic and reliable Medical Receptionist to join our team. We are hiring for casual, part-time, or full-time positions, covering up to 12 shifts per week, along with occasional coverage for staff leave.

Position Overview

This role is vital in ensuring the smooth day-to-day running of our medical practice. As the first point of contact for patients, you’ll provide exceptional customer service, manage appointments, and support our clinical staff with administrative tasks.

Key Responsibilities

Open and close the clinic in line with established procedures

Greet patients and visitors professionally and courteously

Answer incoming calls promptly and handle inquiries effectively

Schedule patient appointments using practice software

Issue invoices/receipts and process Medicare and DVA claims

Maintain and update accurate patient records

Liaise professionally with healthcare providers, hospitals, and pharmacies

Handle prescription requests and general patient inquiries

Respond to account queries or escalate to the Practice Manager

Maintain patient confidentiality and adhere to all privacy policies

Follow up on abnormal results as per clinic policy

Keep the reception area tidy and welcoming

Assist with general administrative duties (photocopying, mailing, filing, etc.)

Process incoming/outgoing mail and faxes

Cover shifts during staff sick leave and holidays

Perform daily batching and reconciliation of Medicare and DVA receipts

Additional Duties

Participate in team meetings and training sessions

Support general housekeeping (waiting areas, consult rooms, treatment rooms, etc.)

Comply with infection control and workplace health & safety procedures

Assist doctors and nurses with general admin support as needed

What We’re Looking For

Strong communication and interpersonal skills

Friendly, professional, and presentable at all times

Honest, reliable, and committed to patient care

Strong attention to detail and accuracy

Ability to work both independently and as part of a team

Discretion and confidentiality with sensitive information

Willingness to learn and engage in ongoing professional development

Desirable Skills & Experience

Previous experience in a medical receptionist or administration role

Familiarity with Medical Director and Pracsoft software (highly desirable)

Basic computer skills, including MS Word and Excel

Understanding of infection control and workplace health & safety standards

Other Information

Some vaccinations may be required for the role

Training and support provided

Immediate start available for the right candidate

To Apply:
Please send your resume and a brief cover letter introducing yourself to:
📧 [email protected]

We look forward to welcoming a friendly and dedicated new member to our team!