Company Overview

Right at Home is one of the largest home care providers in the world, with over 700 offices in eight countries around the world. We provide a wide range of tailored care services to assist people living independently in their home and are respected within the community for providing our clients with a high level of service, with our mission being ‘to improve the quality of life of those we serve’.

Our North Queensland office is under new management and requires a dedicated Scheduling Officer to join a team of professionals in delivering the highest possible quality of client care in the region.

Role Overview

The role suits a highly organised person with a cheerful manner and who has a genuine compassion for the elderly and individuals with disability.

In this role, you will be mainly responsible for:

Scheduling, planning and organising care staff workloads to meet both client and business needs;

Review, refine and improve rosters whilst maintaining budgets;

Minimise overtime and unnecessary travel and non-productive staff time;

Maintain consistency of services to clients in terms of service time and care staff;

Roster day-to-day urgent situations as they arise promptly;

Resolve issues and problem-solve in a fast-paced environment to meet client/business needs; and

Working within tight deadlines.

Qualifications

Demonstrated experience in roster coordination of 1-2 years; and

Current National Police Clearance.

Preferred Skills;

Ability to problem solve, work within deadlines and think outside the box;

Excellent attention to detail and a high level of accuracy;

Proficient IT capabilities and the ability to quickly pick up new systems;

Subscribe to a culture of teamwork, caring and quality service; and

Excellent communication abilities, professionalism, a good reputation & respect for our staff, clients and their families.

Culture & Benefits

Rewarding work opportunities - making a difference in your local community;

Comprehensive Induction Program;

Friendly and supportive workplace;

Employee rewards retail discount program;

Competitive remuneration; and

Career development opportunities.

Please note that we review applications and extend offers on a rolling basis, which means interviews may be arranged for suitable applicants before the advertising close date. Therefore, we strongly encourage you to submit your application as early as possible.