About the role

The Rostering and Staff Engagement Officer plays a pivotal role in ensuring a seamless and positive employment journey for all support workers—from initial interest in the role through to long-term engagement within the company. This position is responsible for attracting and recruiting quality staff through targeted marketing and advertising, conducting interviews and reference checks, and managing all aspects of onboarding and induction. The role also includes coordination of ongoing training and traineeships to ensure workforce development. Central to the position is the creation and management of efficient, cost-effective staff rosters that meet client needs while increasing capacity and minimizing overtime. A core focus is fostering a supportive, engaged, and motivated team environment that promotes employee satisfaction and retention, contributing to the organization’s goal of being an employer of choice within the disability support sector.

What you'll be doing

Develop and implement recruitment strategies, including marketing and advertising vacant roles to attract high-quality support workers

Manage the end-to-end recruitment process, including screening, interviews, reference checks, and employment offers

Coordinate and facilitate onboarding and induction processes to ensure new staff are well-prepared and aligned with company values

Organize and maintain training schedules, including mandatory training, ongoing development, and traineeship opportunities

Create and manage efficient, cost-effective staff rosters

Maintain open communication with staff to understand their preferences, availability, and concerns

Promote staff wellbeing, engagement, and job satisfaction through regular check-ins and feedback mechanisms

Develop initiatives that foster a positive workplace culture and position the organization as an employer of choice

What we're looking for

Ability to manage end-to-end recruitment processes including advertising, screening, interviewing, onboarding, and training coordination

Experience in developing and maintaining efficient and compliant staff rosters that balance participant needs, workforce capacity, and operational costs

High-level interpersonal and communication skills, with the ability to build rapport, resolve issues, and support staff wellbeing across diverse teams

Excellent organizational and time management skills, with the ability to manage competing priorities and respond to changing service demands

Proficiency in rostering or Staff Management software systems and Microsoft Office Suite

What we offer

At All Types of Care Queensland, we are committed to providing a supportive and rewarding work environment for our employees. This includes competitive remuneration (With Bonus's for reaching targets), opportunities for professional development, supportive and inclusive work environment, Flexibility to work around family commitments.