About us

At Advanced Support Services, we offer individuals the opportunity to pursue a rewarding career in the Disability Support Industry. We believe in making a difference in the lives of individuals with disabilities, and we are passionate about providing the highest level of care and support.

With us, you will find a supportive environment, ongoing professional development, and the chance to make a real difference.

Take the next step in your career with us and become an essential part of our compassionate and dedicated team.

About the Role

As our HR and Rostering Officer, you'll be the go-to person for coordinating staff rosters and supporting our HR functions. You'll work closely with our Clients, Service Coordinators, Support Workers, and Management team to ensure the right candidates are hired, shifts are filled efficiently, compliance is maintained, and staff are supported in their roles.

What We Are Looking For

Relevant Degree/Certificate in Human Resources.

Minimum of 2years' experience in HR, rostering, or scheduling (NDIS or community services preferred)

Strong communication and interpersonal skills

High attention to detail and ability to juggle competing priorities

Familiarity with rostering systems such as Brevity

A proactive mindset and team-focused approach

Knowledge of Fair Work and award requirements (desirable)

Requirements

Strong Work Ethics

Experience in rostering, or HR admin (NDIS or healthcare preferred)

Familiarity with rostering software such as Brevity

Strong organisational skills and ability to multitask

Ability to stay calm in a fast-paced environment

Current QLD Working with Children Check – ‘Blue Card’ and NDIS worker screening clearance

NDIS Worker Orientation Module Certificate

Evidence of Australian Work Rights.

Current Australian Federal Police Criminal History Check.

Key Responsibilities

Manage and maintain staff rosters to ensure appropriate shift coverage

Respond to unplanned leave or changes in staff availability

Engage in end-to-end recruitment, including advertising, screening, and onboarding

Maintain accurate employee records and HR documentation

Monitor compliance, including certifications and police checks

Assist with HR queries and staff communications

Work collaboratively with the broader operations and care teams

Develop and implement rosters to ensure appropriate distribution of workload and optimize productivity.

Collaborate with internal team members to identify and address staffing needs and challenges.

Ensure compliance with all relevant labour laws and regulations.

Develop and maintain positive relationships with employees and management.

Maintain accurate employee records and databases related to rosters, schedules, and time off.

Provide consistent rostering and scheduling updates to management regularly.

Monitor and analyze labour costs and work with management to implement cost-saving measures.

Perform administrative duties such as answering the company phone and managing general enquiries

Be part of the on-call roster to attend to urgent staffing issues outside of standard hours

Oversee training for new and existing team members.

Conduct staff performance and appraisal in alignment with the company's guidelines.

Benefits

Permanent employment contract

Opportunities for growth and professional development

Supportive and flexible work environment

Make a real difference in people’s lives