Advisor, Operational Governance

• SNSW Grade 7/8
• Location - Haymarket, Parramatta or Gosford
• 1 x Full-Time (Ongoing)

About the Role:

As the Advisor, Operational Governance, you will contribute to the delivery of strategic and operational customer focused programs of work in governance and quality assurance areas including risk, operational compliance, business continuity and audit to minimise exposure and facilitate the capability and cultural uplift in assurance across the agency.

Responsibilities:

As Advisor, Operational Governance, you will help develop and deliver governance and assurance programs to ensure work meets high standards and aligns with organisational, customer, and government requirements. You will design, implement, and evaluate initiatives using best practice methodologies to support internal and external stakeholders, minimise risk, meet industry standards, and achieve business outcomes.

The role focuses on building and maintaining stakeholder relationships, influencing outcomes through knowledge of relevant issues, policy obligations, insights, and best practice governance aligned with organisational and government priorities to support optimal service delivery.

About the Team:

The Operational Governance team is responsible for managing operational compliance and quality assurance to support and guide service delivery channels in matters of risk, compliance, and governance. The team fosters a culture of continuous improvement in quality and compliance capabilities, ensuring operational risks are effectively mitigated to achieve better outcomes for customers and across all service delivery channels.

About You:

We are looking for a motivated and enthusiastic individual who thrives in a dynamic environment;

You will have:

• Proven ability to deliver outcomes in environments requiring strong stakeholder engagement, input, and approval, supported by sound knowledge of risk and compliance management.
• Ability to design, deliver and evaluate resources and programs using best practice to meet business outcomes, timeframes, policy and quality standards.
• Ability to analyse data to identify trends and provide insights and recommendations to inform decision making and outcomes.
• Demonstrated ability to work collaboratively across diverse teams, support and mentor staff in operational compliance, quality assurance and identify, and implement process improvement strategies
• Initiative for continuous improvement and a pro-active approach to problem solving.
  Be responsive and resilient in a changing environment with competing demands.

Support office roles will be headquartered across McKell, Parramatta and Gosford. We will consider role headquarters outside of the above locations where the role can reasonably be performed from that location taking into consideration the operational, financial and customer requirements of the role, and an ability to attend a NSW Government workplace as required. At the point an employee is notified of our intention to assign them to a role, the relevant leader will discuss headquarter options.

How to apply:

If this role sounds like you please click the link to apply and include a cover letter and resume outlining how you meet the skills and experience required for the role.

Salary Grade 7/8, with the base salary for this role starting at $102,899 base plus superannuation

For enquiries relating to recruitment please contact Tiffany Martin via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Tuesday 20 May 2025 at 9:59am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

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