Are you an experienced and passionate hospitality leader? 2 Pugs Coffee is looking for a dynamic and driven Front of House Manager to lead our team and ensure an exceptional customer experience.

At 2 Pugs Coffee, we pride ourselves on delivering quality food, fantastic coffee, and outstanding service in a welcoming, community-focused atmosphere. As the Front of House Manager, you will be a key player in managing day-to-day operations, leading a team of front-of-house staff, and taking ownership of the customer experience. This is a fantastic opportunity for someone with 2+ years of management experience who is looking to make an impact in a fast-paced, customer-focused environment.

Key Responsibilities:

· Lead and manage the front-of-house team to ensure exceptional service and smooth café operations.

· Handle customer inquiries, complaints, and requests promptly and professionally, ensuring that every guest leaves satisfied.

· Manage daily operations including staff scheduling, ordering, stock control, and POS system.

· Train and mentor new staff, providing continuous support and development to help them excel in their roles.

· Monitor service flow to ensure timely seating and efficient table turnover, especially during busy periods.

· Work closely with the head chef and bring creative ideas for Menu changes/ Specials etc

· Ensure compliance with health, safety, and food safety regulations.

· Oversee cash handling and ensure all transactions are accurate and secure.

Key Requirements:

· 2+ years of management experience in a Café/Restaurant setting.

· Approved Manager's Card and Food Safety Supervisor Certificate are essential.

· Barista trained

· Proven experience with staff training, scheduling, and inventory management.

· Ability to lead by example, fostering a positive and motivating team culture.

· Excellent communication and problem-solving skills.

· Flexible availability to work weekends and public holidays, with no late-night shifts.

· Ability to thrive in a fast-paced, dynamic environment.

Why 2 Pugs Café?

· No late-night shifts, allowing for a great work-life balance.

· A positive and collaborative work culture that values each team member’s contribution.

· Opportunities for growth and development within the business.

How to Apply:

To apply for this exciting opportunity, please send a detailed cover letter addressing the key responsibilities and requirements of the role, along with a minimum of 3 professional references to Adam, Café Owner.

Please send your application to:
Email: [email protected]
Subject Line: Front of House Manager Application

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A detailed position description is available upon request. If you are passionate about leading a team, creating memorable customer experiences, and contributing to the success of a growing café, we would love to hear from you!