James Cook University (JCU) is creating a brighter future for life in the Tropics and beyond, through education and research that makes a difference locally and globally.

We now have an exciting opportunity for a Student Placement Assistant to join our WIL, Placements and Accommodation Team.

• Full-time 36.25hrs per week | Continuing
• Located at the Townsville Bebegu Yumba campus
• HEWL 4: $68,694.55 – $72,973.30 plus up to 17% employer superannuation contributions, leave loading and other generous employee benefits
• 3% pay increase on 1 July

ABOUT THE ROLE

As the first point of contact for queries, you will support students and staff in the delivery of student placement outcomes and successful execution of agreements, ensuring customer expectations are met and tasks are completed to a high-quality standard. Accountabilities include but are not limited to:

• Acting as a first point of contact for student placement enquiries from students and staff within the Academy and external stakeholders, ensuring all interactions are positive, customer centric and deliver successful student placement experiences.
• Providing high-quality and accurate pre-placement administrative services to staff, students, and placement partners, ensuring the service provisions are informed, professional, and in line with relevant University processes.
• Supporting successful student placement outcomes by coordinating and processing student pre-placement paperwork.
• Ensuring record keeping compliance is maintained by monitoring, documenting, and reporting student placement activity in the University-wide student placement databases.

QUALIFICATIONS, SKILLS AND EXPERIENCE

• Certificate, diploma or degree qualifications or significant relevant experience or a combination of relevant education/training.

• Effective written and oral communication skills including interpersonal skills, to deliver a customer centric service with positive outcomes.
• Routine organisational and time management skills with ability to use informed judgement to prioritise and meet competing deadlines.
• Effective computer and data entry skills using the Microsoft Office suite and other specialist student and learning related software.
• Demonstrated ability to work independently and as a team member in a high-volume environment.

SHAPE YOUR FUTURE WITH JCU

At JCU we’re not just shaping minds; we’re shaping the future.

As Australia’s only university established to focus on the issues of Northern Australia and the Tropics worldwide, JCU is dedicated to helping the world’s tropical regions to prosper. With our main campuses located in the vibrant and diverse tropics of Northern Queensland, JCU is at the forefront of research and education in some of the world’s most critical areas, including marine biology, environmental science, tropical and rural health, and more.

Find out more about JCU and our locations.

WHY JCU?

JCU offers a dynamic and culturally diverse workplace where your ideas are valued, your professional growth is supported, and your work-life balance is respected. Working under the values of Authenticity, Excellence, Integrity, and Respect, we support and empower our people through the provisions of;

• A generous superannuation scheme with up to 17% employer contributions with UniSuper
• 5 weeks of annual recreation leave plus leave loading
• 15 days paid sick/carers leave per year
• Up to 6 months paid parental leave
• A range of flexible working options
• Staff study assistance and paid study leave
• Ongoing professional development support
• Fitness Passport
• Corporate discount on health insurance
• Free Employee Assistance Program (coaching and counselling)
• Well-equipped modern facilities and contemporary workspaces with access to on-site childcare and medical services at our Townsville and Cairns’ campuses

HOW TO APPLY AND CONTACT DETAILS

Are you ready to make a difference? Join us at JCU, where your future meets the tropics.

Click the ‘apply’ button to be redirected to the JCU careers page and follow the below steps:

1. Complete the application form
2. Upload your current resume
3. Upload a cover letter outlining your relevant experience in relation to the key requirements of the role and how your skills and experience will ensure your success in the role.

Applications close on Monday 19 May at 11:55 PM AEST.

For any enquiries about the role, please contact Tracy Bagley at [email protected].

James Cook University encourages people from all backgrounds who meet role requirements to apply. We value and celebrate the diversity of our community, and are committed to ensuring our community, and are committed to ensuring our learning and working environment is safe and welcoming.

ABOUT OUR PROCESS

At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values. All applicants will be contacted and advised of an outcome once the recruitment process is finalised.

Please visit our Information Privacy Policy to understand how your information is collected, stored, accessed and used.