About the opportunity

Are you passionate about delivering exceptional customer service and thrive in a dynamic, team-oriented environment? We are seeking a dedicated individual to join our team, where you'll play a crucial role in enhancing the student experience at UQ College.

In this role, you'll leverage your excellent communication skills and problem-solving abilities to respond to diverse enquiries, support key administrative processes, and manage multiple databases and student systems. Your proficiency with Microsoft Office and adaptability to new computer systems will be essential, as will your empathy and ability to connect with students and staff from various cultural backgrounds.

If you have completed Year 12 and possess relevant work experience or equivalent education/training, along with strong time management skills to prioritise tasks and meet deadlines, we want to hear from you! Join us and make a meaningful impact on our vibrant academic community.

About UQ College

UQ College is the trusted pathway provider for The University of Queensland (UQ). We deliver a consistent flow of high-quality students who succeed in their studies at UQ and beyond. We:

Prepare students for future success at UQ through rich and broad educational experiences.

Are a premier provider of high-quality pathway programs, integrated and customised programs, and lifelong learning opportunities.

Have a global reach in education and training delivery.

Break down barriers to education through the targeted and effective Queensland Commitment.

Are deeply committed to delivering exceptional student and learner outcomes.

For more information about UQ College, visit www.uqcollege.uq.edu.au.

About the team

The Student Services Assistant is a key, frontline member of the Student Administration team. The Student Administration Team is the first point of enquiry. Our team is dedicated to providing efficient, accurate, friendly, and professional front counter and telephone service to students, staff, and the general public. We also offer comprehensive administrative support to staff within UQ College, ensuring smooth and effective operations.

About this opportunity

To be considered for this opportunity, you will be:

A proactive individual with a strong commitment to enhancing the student experience through high-quality customer service, including managing enquiries, scheduling appointments, and resolving issues related to information resources.

Knowledgeable and resourceful, maintaining a thorough understanding of UQ College programs and student services, and adept at responding to enquiries from various stakeholders through multiple communication channels.

Efficient and detail-oriented, capable of escalating complex enquiries to relevant staff promptly and accurately, while managing client expectations regarding response times.

Organised and supportive, providing administrative assistance with student lifecycle activities, such as interviews, class allocations, and exam invigilation, ensuring smooth operations.

Diligent and collaborative, monitoring teachers' completion of class attendance rolls and liaising with them to ensure compliance with attendance requirements.

Analytical and proactive, producing student attendance reports, arranging attendance meetings, and updating student details in the Student Management System.

Helpful and versatile, assisting staff with general operational enquiries, including room bookings, access, and administrative tasks.

What we can offer you

Join a community where excellence is at the centre of our culture and where you will actively contribute to our purpose of preparing students for success in their future studies.

A range of employee benefits include:

Access to well-resourced, vibrant work environment located in some of the most modern fitout buildings at UQ and centrally located on the beautiful St. Lucia campus.

4 weeks paid recreation leave.

17.5% annual leave loading.

Salary packaging options.

Access to UQ campus facilities such as sport and recreation, libraries, health and dental centres.

Access to on campus childcare centres.

Access to the UQ Safe App.

Access to funding for professional development opportunities.

Access to a dedicated Employee Assistance Program.

About your application

Full details of the position's responsibilities and the selection criteria are outlined in the position description available on the UQC Careers webpage: www.uqcollege.uq.edu.au/about/careers

Your Resume and cover letter (2 pages max) should demonstrate how you meet the selection criteria outlined in the position description.

The position is only open to applicants with relevant rights to work in Australia.

For more information about this opportunity, please contact Rachel Gu, Student Services Lead at [email protected]. For application queries, please contact [email protected] stating the job title in the subject line.

Applications close 11pm, Monday, 12 May 2025.