General Practice - Practice Manager – Lead and Grow with Us

We’re excited to announce a new opportunity for an experienced Practice Manager to join our vibrant, family-owned medical clinic. As we continue to grow, we’re looking for someone who’s passionate, forward-thinking, and ready to take our clinic to the next level.

This is more than just a management role — it’s your chance to be a core part of shaping the future of a community-focused practice, supported by a warm and dedicated team. You’ll work directly with the clinic’s owners to implement meaningful change, build team culture, and help expand the services we offer to our patients.

Website: www.completecarepreston.com.au

About the Role

As Practice Manager, you will oversee the day-to-day operations of our clinic, leading a small team of non-clinical staff and ensuring the business side of the practice runs smoothly. This role requires strong leadership, excellent organisational skills, and a hands-on approach — including occasionally stepping in at reception when needed.

You’ll play a key role in:

People & Culture

Leading and supporting all staff

Staff rostering, recruitment, onboarding, and performance management

Coaching and developing your team, with a focus on ongoing education and professional growth

Managing internal communication and handling patient or staff concerns with professionalism

Supporting a positive and collaborative clinic culture

Practice Operations & Growth

Finalising and maintaining accreditation standards

Managing PIP and WIP payments

Collaborating with clinic principals to set and deliver on annual goals

Planning and implementing strategies for growth, including:

Expanding service offerings

Filling rooms with allied health professionals

Setting up GP registrar placements

Overseeing marketing efforts and maintaining our online presence (website, Google reviews, etc.)

Ensuring the smooth functioning of booking systems (HotDoc) and business software (Best Practice)

Administration & Finance

Preparing reports for accountant

Batching

Debt recovery and cashflow oversight

Implementing systems to improve patient flow and front-desk efficiency

Managing stock and clinic resources

Ensuring accurate and timely completion of administrative tasks

Keeping practice checklists and reporting regularly to the principals

What We’re Looking For

Proven experience in medical practice management (including accreditation)

Strong knowledge of Best Practice software

Skilled in staff leadership, development, and rostering

Sound administrative, financial, and marketing skills

Tech-savvy with confidence

A proactive, solutions-focused mindset and genuine passion for healthcare