Operations Lead – Front of House
Full-time | Collingwood, VIC | Hybrid (In-person & Remote)

Join a purpose-driven mental health and wellbeing practice supporting individuals, teams, and organisations to thrive.

The Mind Room seeks an experienced and motivated Operations Lead – Front of House to guide and support our client-facing operations team. In this leadership role, you will help shape the daily experience of clients and clinicians at our Collingwood-based practice, supporting a workplace that is warm, professional, and grounded in care.

Why Join The Mind Room?

Work in a values-driven psychology practice making a real impact

Be part of a supportive and professional team

Career growth in clinic operations & client services

Enjoy a great workplace culture in a modern Collingwood clinic

About Us
The Mind Room is a vibrant psychology, wellbeing, and performance practice based in Collingwood, Victoria. Since 2012, we’ve delivered evidence-based mental health support to individuals, couples and organisations, with a focus on values-driven impact and service excellence. Our vision is to reach one million client engagement hours by 2035, and we’re building the team that will take us there.

Our purpose-built venue features 14 consulting rooms, three telehealth pods and flexible spaces that support both quiet work and collaboration. The Intake and Front of House team is central to delivering our welcoming, efficient and responsive client experience.

About the role

Location: Collingwood, Victoria

Employment Type: Full-time (5 days per week Mon-Fri, Sat as required)

Salary: $31.16 to $34.22/hour (based on experience) plus super and annual leave loading, with additional support for professional development; Level 8.1-8.3 ‘Support Services Employee’ under the Health Professionals and Support Services Award [MA000027]

You’ll lead our front-of-house team, ensuring smooth daily operations and high-quality client service across reception and intake. From overseeing rosters, facilitating meetings, and mentoring team members to managing administrative workflows and supporting venue operations, this is a hands-on leadership role that thrives on collaboration, attention to detail, and people-focused problem-solving.

You’ll work closely with our Operations Manager and be responsible for delivering key operational and financial metrics while maintaining a welcoming, functional, and efficient space for clients and staff. If you enjoy creating calm amidst chaos and get energy from leading others with purpose and empathy, this might be your perfect next step.

Your responsibilities

Supervising and supporting a small Front of House team

Rostering, onboarding, team check-ins, and workflow oversight

Ensuring a clean, safe, and welcoming venue environment

Overseeing front-of-house admin, including billing and accounts

Providing training, troubleshooting, and systems support (e.g., Halaxy, G Suite)

Leading team meetings and contributing to service improvement initiatives

The full job description is available here > https://tinyurl.com/tmropsleadmay25

What You’ll Bring to the Role

5+ years’ experience in customer service or admin within health or allied health

3+ years’ leadership experience, including rostering and team supervision

Familiarity with private practice operations, Medicare processes, and Halaxy (or similar)

Confidence in managing accounts receivable and performance metrics

A warm, calm, and professional presence that lifts those around you

Bonus points for

Tertiary qualifications in health admin, HR, business, or finance

Project coordination experience using agile or systems-thinking approaches

How to Apply

Send your resume + cover letter outlining your experience with the subject line Operations Lead - Front of House to [email protected]

Applications are reviewed as received, final deadline: 31-May-25 (we reserve the right to close the selection process at any time)

Only applicants with the right to work in Australia will be considered.

As part of our commitment to thorough HR practices, we will notify all applicants of the outcome of their application.