Role Summary

We're looking for a warm, reliable, and highly organised Office Manager to support the smooth day-to-day running of our studio. This role is perfect for someone who enjoys creating order, keeping things running efficiently, and delivering friendly, thoughtful service to our clients. If you thrive on managing details, love a varied workday, and value a role that supports work-life balance—whether that means school pickups or a flexible schedule.

What You'll Be Doing:

Managing customer inquiries via phone and email, providing timely, accurate, and friendly communication.

Preparing detailed quotations, ensuring clarity and accuracy for clients.

Assisting clients with selecting customisation options, including materials, finishes, and dimensions.

Coordinating and scheduling production timelines to ensure efficient workflow and timely delivery.

Overseeing logistics and shipping arrangements, including coordination with local and international freight companies.

Generate and send invoices and follow up as needed.

Maintaining organised digital and physical records of client interactions, project statuses, and inventory.

Collaborating closely with production and design teams to manage project priorities and administrative needs.

Supporting basic digital marketing activities, including updating social media channels (Instagram, Pinterest) and assisting with website content

Skills We’re Looking For:

Strong organisational skills with excellent attention to detail.

Warm and clear written and verbal communication abilities.

Proficiency with office and administration software [Xero)

Comfortable working independently and proactively.

Current drivers license.

Bonus Experience:

Previous experience in office administration or business operations.

An understanding of Instagram, Pinterest, or basic digital marketing.

Basic knowledge of SEO (Search Engine Optimisation).