Hotel Front Office Reservations/Reception
Hotel Pension Grimus
Posted 9 days ago
About the role
Hotel Pension Grimus is seeking a motivated and customer-focused individual to join our team as a Hotel Front Office Reservations/Reception on a contract basis. Located at beautiful Mount Buller in Victoria, this role requires providing exceptional guest service and managing all front office operations.
What you'll be doing
Handling all incoming enquiries and bookings through various channels, including phone, email and online platforms
Checking guests in and out efficiently and professionally
Assisting guests with any queries or requests during their stay
Maintaining accurate records and guest information in the property management system
Providing concierge services such as local recommendations and activity bookings
Promoting hotel amenities and services to guests
Ensuring the front office area is well-presented and organized at all times
What we're looking for
Previous experience in a hotel front office role.
Strong customer service skills and a friendly, professional demeanor
Excellent communication and interpersonal skills
Proficient in using property management software and other hotel technology
Ability to work collaboratively in a team environment
Flexible and adaptable to work in a dynamic, fast-paced environment
Foreign nationals must hold a valid Australian Working Holiday Visa subclass 417 or 462
What we offer
At Hotel Pension Grimus, we are committed to providing a supportive and inclusive work environment for all our employees. We offer competitive remuneration, opportunities for career development, and subsidized staff accommodation and all meals.
About us
Hotel Pension Grimus' is a family-owned and operated hotel located in the heart of Mount Buller, Victoria. With over 50 years of history, we pride ourselves on delivering exceptional hospitality and creating memorable experiences for our guests. Our team is passionate about the local area and committed to showcasing the best of what Mount Buller has to offer.
Apply now to join our team at Hotel Pension Grimus!
About Hotel Pension Grimus
Hans Grimus recognised for contribution to
Australian Ski Industry
Mt Buller stalwart and Austrian native Hans Grimus has been recognised for his contribution to the Australian ski industry by the Austrian Ambassador to Australia, Dr Helmut Boeck, in a ceremony at Mt Buller on June 15, 2013. Mr Grimus has spent 54 years on Mt Buller and been instrumental in constructing the first lifts on the mountain as well as building his eponymous hotel, and is an integral part of Mt Buller’s history and cultural fabric.
Arriving on Mt Buller in the early 1960s after coming to Australia, Mr Grimus is a former director of the ‘Orange’ ski lift company, and spent summers building the first lift infrastructure on the mountain, through record snow seasons and without the modern conveniences afforded to those constructing lifts nowadays. A carpenter in his homeland, Mr Grimus began building Hotel Pension Grimus in the early 1970s in the authentic Tyrolean style true to his heritage.
Source: This is an extract from the company's own website.
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