Customer Service Administrator – Sydney
Join a passionate, results-driven team dedicated to delivering exceptional customer care.

At Neilson Financial Services, we believe in exceeding expectations—not just meeting them. We're on the lookout for a proactive Customer Service Administrator to play a vital role in supporting our Customer Care and Retention teams, while keeping our office operations running smoothly.

About the role:
In this varied and fast-paced position, you’ll take ownership of the day-to-day operations of our mailroom while providing crucial administrative support. You’ll ensure mail and documents are handled efficiently and accurately, help maintain stock levels, and support the quality and compliance of customer communications.

This is more than a back-office role—you’ll be a key part of how we deliver for our customers every day.

Key responsibilities:

Manage the receipt, sorting, and distribution of incoming and outgoing mail across departments

Monitor stock levels and order supplies to keep operations flowing

Organise and triage documents, ensuring they reach the right teams quickly and securely

Support customer care by preparing and sending templated letters and emails, updating records, and maintaining customer profiles

Conduct quality checks on documents for consistency and accuracy

Collaborate with the Office Manager and third-party vendors to ensure the mailroom operates efficiently

What you’ll bring:

Strong attention to detail and excellent organisation skills

Clear communication skills (written and verbal)

Confidence using Microsoft Office (Word, Excel, Outlook)

Ability to multitask and prioritise in a busy environment

A team player attitude with a willingness to pitch in wherever needed

Experience:

Prior experience in an administrative or office support role is preferred

Familiarity with mailroom operations or document management would be a plus

Why join us?
At Neilson, we’re a supportive, collaborative team where hard work is recognised and growth is encouraged. You’ll be part of a business committed to making life insurance more accessible while working in a professional yet friendly environment.

Location: Sydney (in-office role)
Employment type: Full-time