About us

Established in 1998. Pinpoint I.T. Australia is based in Thornton - Newcastle, NSW. We empower a diverse range of customers to grow, increase productivity and thrive securely in the digital world. We specialise in providing end to end managed services, alongside network, cloud, security, back-up, storage and VoIP solutions, backed by ISP services, project management, consultancy and contracting capabilities. Our outstanding retention and satisfaction rates serve as a testament to the genuine enthusiasm, values and dedication that the team bring to their work.

What it's like to work here

We value going 'above and beyond' - our culture values and rewards those that do whatever it takes to service our customers. We promote autonomy and creativity to continually find ways to improve systems and processes - and this role is no different.

About the role

We’re looking for a proactive and detail-oriented professional to support our sales manager and deliver a seamless experience for our clients. In this pivotal role, you’ll have an important role in our sales operations — assisting with quoting, proposals, licensing renewals, order processing, agreement renewals, and customer service. You'll also help guide clients through their IT needs with clarity and confidence.

Key Responsibilities:

Creating quotes and proposals for IT hardware, software, services, and Microsoft licensing

Supporting sales with CRM updates, tracking opportunities, and preparing documents

Handling customer enquiries and providing timely, helpful responses

Coordinating orders, renewals, and subscriptions for hardware and software

Liaising with vendors and distributors to source pricing and availability

Managing sales- and billing-related support tickets

Assisting with the renewal of support agreements and managed service contracts

Providing administrative support to the sales manager

Ensuring a smooth onboarding experience for new clients — from order processing to first invoice

Maintaining accurate records across CRM and quoting systems

What we are looking for:

Experience in sales support, customer service, or admin (ideally in an MSP or IT environment)

Familiarity with IT products — Microsoft 365, Azure, cybersecurity, networking, HP/Dell/Lenovo

Strong organisational and time management skills with keen attention to detail

Clear and professional written and verbal communication

Ability to juggle priorities and stay focused on customer satisfaction

Experience with quoting and CRM tools (e.g. ConnectWise Sell, ConnectWise Manage) is a plus

Confident dealing with vendors and distributors

A proactive approach to problem-solving and anticipating team needs